Backup

Update/Migration/Backup issues
Post Reply
RobertSon
Posts: 3
Joined: Sun Sep 29, 2019 10:23 am

Backup

Post by RobertSon » Mon Mar 23, 2020 9:36 am

Hi. My backup file does not contain all program files. How to solve this problem?
(Win 2019 Server, ONLYOFFICE Enterprise Edition)
backup.jpg
backup.jpg (95.33 KiB) Viewed 54 times

Carl
Posts: 311
Joined: Thu Apr 12, 2018 10:00 am

Re: Backup

Post by Carl » Tue Mar 24, 2020 1:58 pm

Hello,

Please specify the versions of Community Server and Control Panel installed on the server.

RobertSon
Posts: 3
Joined: Sun Sep 29, 2019 10:23 am

Re: Backup

Post by RobertSon » Tue Mar 24, 2020 5:57 pm

Thank you for contact. 10.5.789 and 2.8.306

RobertSon
Posts: 3
Joined: Sun Sep 29, 2019 10:23 am

Re: Backup

Post by RobertSon » Wed Mar 25, 2020 11:00 am

wersja.jpg
wersja.jpg (42.82 KiB) Viewed 25 times

Carl
Posts: 311
Joined: Thu Apr 12, 2018 10:00 am

Re: Backup

Post by Carl » Wed Mar 25, 2020 3:25 pm

RobertSon, do you have a valid Enterprise Edition license? If yes, I would recommend you to post your request in our Helpdesk (helpdesk.onlyoffice.com) and also specify the email address you used to purchase the license.

Post Reply