Document Not Saved - [ERROR] nodeJS - error receiving response: docId = undefined type = isSaveLock

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sebastienbeausoleil
Posts: 2
Joined: Sun Dec 10, 2017 2:45 am

Document Not Saved - [ERROR] nodeJS - error receiving response: docId = undefined type = isSaveLock

Post by sebastienbeausoleil » Thu Aug 15, 2019 2:42 am

Here is the error logged :

Code: Select all

[2019-08-04 13:46:53.724] [ERROR] nodeJS - error receiving response: docId = undefined type = isSaveLock^M
TypeError: Cannot read property 'id' of undefined
    at isSaveLock (/var/www/onlyoffice/documentserver/server/DocService/sources/DocsCoServer.js:2236:116)
    at next (native)
    at /var/www/onlyoffice/documentserver/server/DocService/sources/DocsCoServer.js:1086:20
    at next (native)
    at onFulfilled (/var/www/onlyoffice/documentserver/server/DocService/node_modules/co/index.js:65:19)
    at /var/www/onlyoffice/documentserver/server/DocService/node_modules/co/index.js:54:5
    at co (/var/www/onlyoffice/documentserver/server/DocService/node_modules/co/index.js:50:10)
    at SockJSConnection.<anonymous> (/var/www/onlyoffice/documentserver/server/DocService/sources/DocsCoServer.js:1042:14)
    at emitOne (events.js:96:13)
    at SockJSConnection.emit (events.js:188:7)

It shows that error and nothing have been saved...
What could cause this error?

I run onlyoffice from a Nextcloud separate server.

Thanx

Maxim
Posts: 2017
Joined: Tue Oct 11, 2016 2:34 pm

Re: Document Not Saved - [ERROR] nodeJS - error receiving response: docId = undefined type = isSaveLock

Post by Maxim » Fri Aug 16, 2019 9:07 am

Hello sebastienbeausoleil!
What could cause this error?
If you run command wget from onlyoffice server to nextcloud and vise versa what would you get?
First of all I would check connection between servers.
That kind of error shows that connection is not correctly installed or it was lost for some reason or smth wrong with connection.

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