Upgrading to 18.10.255

Update/Migration/Backup issues
Maxim
Posts: 2017
Joined: Tue Oct 11, 2016 2:34 pm

Re: Upgrading to 18.10.255

Post by Maxim » Thu Jul 25, 2019 10:37 am

Hello koksalbasar!
Can you attach this file for analyze?

koksalbasar
Posts: 25
Joined: Fri Feb 10, 2017 6:23 pm

Re: Upgrading to 18.10.255

Post by koksalbasar » Fri Jul 26, 2019 11:13 am

Hi Maxim,

If you're asking the office files these files are showing the pictures when you download to local computer. I attached one sample (Please check the post dated Fri Apr 26, 2019. I explained everything). But if you want to something else please explain me more.
Attachments
08_1_NextSteps.zip
(187.79 KiB) Downloaded 8 times
Thanks for your efforts,
KB

koksalbasar
Posts: 25
Joined: Fri Feb 10, 2017 6:23 pm

Re: Upgrading to 18.10.255

Post by koksalbasar » Thu Aug 01, 2019 10:37 am

Hi Maxim,

I tried to mobile and desktop applications. But the result is the same. I could not find any other information about this issue.

When I copy the same document from my server to local disk and open with OnlyOffice Desktop application the pictures are available. Can it be a security problem? Because the files are not corrupted.

Thanks for your support,
KB
Thanks for your efforts,
KB

Maxim
Posts: 2017
Joined: Tue Oct 11, 2016 2:34 pm

Re: Upgrading to 18.10.255

Post by Maxim » Sun Aug 04, 2019 2:39 pm

Hello koksalbasar!
I am sure that there is a problem in your server. The file is not corrupted. Is there installed antivirus or firewall on your Windows?

koksalbasar
Posts: 25
Joined: Fri Feb 10, 2017 6:23 pm

Re: Upgrading to 18.10.255

Post by koksalbasar » Thu Aug 08, 2019 11:25 am

Hi Maxim,

Windows Defender and Windows Firewall is active in my server. What do you suggest me?

KB
Thanks for your efforts,
KB

Maxim
Posts: 2017
Joined: Tue Oct 11, 2016 2:34 pm

Re: Upgrading to 18.10.255

Post by Maxim » Thu Aug 08, 2019 7:58 pm

Hello koksalbasar!
I would suggest you to check this out by disabling Windows Defender and Windows Firewall for a short time and try to repeat your actions just to be sure that Windows Defender and Windows Firewallare not connected with this issue.

koksalbasar
Posts: 25
Joined: Fri Feb 10, 2017 6:23 pm

Re: Upgrading to 18.10.255

Post by koksalbasar » Thu Aug 15, 2019 12:33 pm

Hi Maxim,

I've a good news this time. PDF is ok and document's image problem is solved, after I stopped the firewall and defender services.

I want to share with you very interesting case both of them PDF and document's image issues are not continue any more when restart the firewall and defender services.

I did not changed any configuration both of them. Many time I restarted my server but the restarts didn't solve my problem before. Maybe the problem is releated to service starting sequence.

Anyway thanks for your support. I hope the problem will not rise from dead.

All my best wishes,
Köksal BAŞAR
Thanks for your efforts,
KB

Carl
Posts: 176
Joined: Thu Apr 12, 2018 10:00 am

Re: Upgrading to 18.10.255

Post by Carl » Thu Sep 12, 2019 7:23 am

Hi Köksal,

We are glad the issue has been resolved.

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