Unable to save settings: an error occurred in the document service

Issues during installation, usage and configuring
otroccaz
Posts: 17
Joined: Wed Jan 16, 2019 4:57 pm

Unable to save settings: an error occurred in the document service

Post by otroccaz » Fri Jan 25, 2019 10:08 am

Hi all,
I have 2 separate servers: OC on Ubuntu and OO on Windows and both can communicate with wget.
When I try to save the configuration settings (no secret key), I get the error "an error occurred in the document service".
Here is the OC log:

Code: Select all

{"reqId":"8AolKKP90tahDXmKSi7N","level":0,"time":"2019-01-25T10:51:49+01:00","remoteAddr":"129.20.126.23","user":"Olivier Troccaz","app":"OC\\User\\Session::validateToken","method":"PUT","url":"\/apps\/onlyoffice\/ajax\/settings","message":"token 8f17ee6287d51ee7474fc6c1b3d9f177edcbf81b0740a3b9e1032423ed2f39644aa496de58206f26a93901505a46790b03ee22f6106338a6140d20378bff5ab5 with token id 49763 found, validating"}
{"reqId":"8AolKKP90tahDXmKSi7N","level":0,"time":"2019-01-25T10:51:49+01:00","remoteAddr":"129.20.126.23","user":"Olivier Troccaz","app":"OC\\User\\Session::validateToken","method":"PUT","url":"\/apps\/onlyoffice\/ajax\/settings","message":"token 8f17ee6287d51ee7474fc6c1b3d9f177edcbf81b0740a3b9e1032423ed2f39644aa496de58206f26a93901505a46790b03ee22f6106338a6140d20378bff5ab5 with token id 49763 found, validating"}
{"reqId":"8AolKKP90tahDXmKSi7N","level":0,"time":"2019-01-25T10:51:49+01:00","remoteAddr":"129.20.126.23","user":"Olivier Troccaz","app":"OC\\User\\Session::validateToken","method":"PUT","url":"\/apps\/onlyoffice\/ajax\/settings","message":"token 8f17ee6287d51ee7474fc6c1b3d9f177edcbf81b0740a3b9e1032423ed2f39644aa496de58206f26a93901505a46790b03ee22f6106338a6140d20378bff5ab5 with token id 49763 found, validating"}
{"reqId":"8AolKKP90tahDXmKSi7N","level":1,"time":"2019-01-25T10:51:50+01:00","remoteAddr":"129.20.126.23","user":"Olivier Troccaz","app":"onlyoffice","method":"PUT","url":"\/apps\/onlyoffice\/ajax\/settings","message":"SetDocumentServerUrl: https:\/\/onlyoffice-osur.univ-rennes1.fr\/ds-vpath\/"}
{"reqId":"8AolKKP90tahDXmKSi7N","level":1,"time":"2019-01-25T10:51:50+01:00","remoteAddr":"129.20.126.23","user":"Olivier Troccaz","app":"onlyoffice","method":"PUT","url":"\/apps\/onlyoffice\/ajax\/settings","message":"SetDocumentServerInternalUrl: "}
{"reqId":"8AolKKP90tahDXmKSi7N","level":1,"time":"2019-01-25T10:51:50+01:00","remoteAddr":"129.20.126.23","user":"Olivier Troccaz","app":"onlyoffice","method":"PUT","url":"\/apps\/onlyoffice\/ajax\/settings","message":"SetStorageUrl: "}
{"reqId":"8AolKKP90tahDXmKSi7N","level":1,"time":"2019-01-25T10:51:50+01:00","remoteAddr":"129.20.126.23","user":"Olivier Troccaz","app":"onlyoffice","method":"PUT","url":"\/apps\/onlyoffice\/ajax\/settings","message":"Clear secret key"}
{"reqId":"8AolKKP90tahDXmKSi7N","level":3,"time":"2019-01-25T10:51:52+01:00","remoteAddr":"129.20.126.23","user":"Olivier Troccaz","app":"PHP","method":"PUT","url":"\/apps\/onlyoffice\/ajax\/settings","message":"file_get_contents(https:\/\/onlyoffice-osur.univ-rennes1.fr\/ds-vpath\/cache\/files\/conv_check_1220618989_docx\/output.docx\/empty%3Fdoc%3DeyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.docx?md5=7LEVSVnztpZsbIhKKnbe1w==&expires=1548410812&disposition=attachment&ooname=output.docx): failed to open stream: HTTP request failed! HTTP\/1.1 500 Internal Server Error\r\n at \/var\/www\/owncloud\/apps\/onlyoffice\/lib\/documentservice.php#385"}
{"reqId":"8AolKKP90tahDXmKSi7N","level":3,"time":"2019-01-25T10:51:52+01:00","remoteAddr":"129.20.126.23","user":"Olivier Troccaz","app":"onlyoffice","method":"PUT","url":"\/apps\/onlyoffice\/ajax\/settings","message":"Request converted file on check error: https:\/\/onlyoffice-osur.univ-rennes1.fr\/ds-vpath\/cache\/files\/conv_check_1220618989_docx\/output.docx\/empty%3Fdoc%3DeyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.docx?md5=7LEVSVnztpZsbIhKKnbe1w==&expires=1548410812&disposition=attachment&ooname=output.docx Une erreur s'est produite dans le service de document"}
{"reqId":"8AolKKP90tahDXmKSi7N","level":1,"time":"2019-01-25T10:51:52+01:00","remoteAddr":"129.20.126.23","user":"Olivier Troccaz","app":"onlyoffice","method":"PUT","url":"\/apps\/onlyoffice\/ajax\/settings","message":"Set default formats: {\"csv\":\"false\",\"doc\":\"false\",\"docm\":\"false\",\"docx\":\"true\",\"dotx\":\"false\",\"epub\":\"false\",\"html\":\"false\",\"odp\":\"false\",\"ods\":\"false\",\"odt\":\"false\",\"pdf\":\"false\",\"potm\":\"false\",\"potx\":\"false\",\"ppsm\":\"false\",\"ppsx\":\"false\",\"ppt\":\"false\",\"pptm\":\"false\",\"pptx\":\"true\",\"rtf\":\"false\",\"txt\":\"false\",\"xls\":\"false\",\"xlsm\":\"false\",\"xlsx\":\"true\",\"xltm\":\"false\",\"xltx\":\"false\"}"}
{"reqId":"8AolKKP90tahDXmKSi7N","level":1,"time":"2019-01-25T10:51:52+01:00","remoteAddr":"129.20.126.23","user":"Olivier Troccaz","app":"onlyoffice","method":"PUT","url":"\/apps\/onlyoffice\/ajax\/settings","message":"Set editing formats: {\"csv\":\"true\",\"odp\":\"false\",\"ods\":\"false\",\"odt\":\"false\",\"rtf\":\"false\",\"txt\":\"true\"}"}
{"reqId":"8AolKKP90tahDXmKSi7N","level":1,"time":"2019-01-25T10:51:52+01:00","remoteAddr":"129.20.126.23","user":"Olivier Troccaz","app":"onlyoffice","method":"PUT","url":"\/apps\/onlyoffice\/ajax\/settings","message":"Set opening in a same tab: false"}
{"reqId":"8AolKKP90tahDXmKSi7N","level":1,"time":"2019-01-25T10:51:52+01:00","remoteAddr":"129.20.126.23","user":"Olivier Troccaz","app":"onlyoffice","method":"PUT","url":"\/apps\/onlyoffice\/ajax\/settings","message":"Set groups: null"}
I think error 500 for file_get_content function is due to the fact that the test document to be converted is not accessible. However, the folder and file are well created but, with nginx logs on debug, I don't see any particular error.

Do you have any leads to share with me and any help is appreciated.

Olivier

Maxim
Posts: 1945
Joined: Tue Oct 11, 2016 2:34 pm

Re: Unable to save settings: an error occurred in the document service

Post by Maxim » Mon Jan 28, 2019 6:58 am

Hello Olivier!
OC on Ubuntu and OO on Windows
OC - Community Server?
OO - Document Server?

otroccaz
Posts: 17
Joined: Wed Jan 16, 2019 4:57 pm

Re: Unable to save settings: an error occurred in the document service

Post by otroccaz » Mon Jan 28, 2019 8:30 am

Hello Maxim!
Sorry : OC is for ownCloud and OO for onlyOffice (Community Edition)
Thanks in advance if you can help me.
Olivier

Maxim
Posts: 1945
Joined: Tue Oct 11, 2016 2:34 pm

Re: Unable to save settings: an error occurred in the document service

Post by Maxim » Tue Jan 29, 2019 7:53 am

Hello otroccaz!
Can you show OwnCloud Onlyoffice settings?

otroccaz
Posts: 17
Joined: Wed Jan 16, 2019 4:57 pm

Re: Unable to save settings: an error occurred in the document service

Post by otroccaz » Tue Jan 29, 2019 8:40 am

For owncloud, I entered https://onlyoffice-osur.univ-rennes1.fr/ds-vpath/ as the document editing service address (no advanced server settings) and that's it for onlyoffice for the 3 fields :
/ds-vpath/
http://localhost:8083/
https://onlyoffice-osur.univ-rennes1.fr/

otroccaz
Posts: 17
Joined: Wed Jan 16, 2019 4:57 pm

Re: Unable to save settings: an error occurred in the document service

Post by otroccaz » Wed Jan 30, 2019 8:03 am

Do you also need the default and local json files and the owncloud config.php?

Maxim
Posts: 1945
Joined: Tue Oct 11, 2016 2:34 pm

Re: Unable to save settings: an error occurred in the document service

Post by Maxim » Wed Jan 30, 2019 8:21 am

Hello!
1. In Onlyoffice you should put 'http://localhost/' instead of 'https://onlyoffice-osur.univ-rennes1.fr/'
2. run command from the Ubuntu server (owncloud)

Code: Select all

wget https://onlyoffice-osur.univ-rennes1.fr
Will you get index.html?
3. What message do you get when you try to save settings of Onlyoffice app in OwnCloud?

otroccaz
Posts: 17
Joined: Wed Jan 16, 2019 4:57 pm

Re: Unable to save settings: an error occurred in the document service

Post by otroccaz » Wed Jan 30, 2019 8:45 am

Hello!
Thanks for your answer!
1. If I put http://localhost/, I have an error message : "Community server url: download,[object Object]"
2. Yes, I can connect with wget and get the index.html file
3. The message is "Error during connection attempt (An error occurred in the document service)" (perhaps not exactly the same in english but I translated it from french)

otroccaz
Posts: 17
Joined: Wed Jan 16, 2019 4:57 pm

Re: Unable to save settings: an error occurred in the document service

Post by otroccaz » Fri Feb 01, 2019 2:58 pm

Hello!
I did some more tests.
In 1., if I restore https://onlyoffice-osur.univ-rennes1.fr/, I can save Onlyoffice's configuration settings and I have access to the test files under /products/files (which is not the case if I put http://localhost). So it's the right configuration, don't you think?
In addition, https://onlyoffice-osur.univ-rennes1.fr ... ealthcheck returns me well "true".

I continued with other similar topics seen on forums: I also have access to https://onlyoffice-osur.univ-rennes1.fr ... nts/api.js. but not to https://owncloud-osur.univ-rennes1.fr/i ... fice/empty. So it seems to me that the problem comes from Onlyoffice app in OwnCloud, but where?

I keep looking for...

Carl
Posts: 160
Joined: Thu Apr 12, 2018 10:00 am

Re: Unable to save settings: an error occurred in the document service

Post by Carl » Mon Feb 04, 2019 7:20 am

Hello,

This error (an error occurred in the document service) is on the document server's side so we need its logs to analyze the issue. The logs can be found here: C:\Program Files\ONLYOFFICE\DocumentServer\Log

Also specify the versions of Document Server and ONLYOFFICE connector for Owncloud.

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