Link with CRM

Suggestions on Community Server Installation/Functionality
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sanjaya
Posts: 5
Joined: Fri Nov 24, 2017 1:26 pm

Link with CRM

Post by sanjaya » Mon Nov 19, 2018 4:47 pm

We are running onlyoffice community server Version 9.6.3.181 on CentOS 7.
when we use the option "Link with CRM" and after we Choose a name and click on "Save" it is showing the following error.

Image

any directions to fix this issue ?

Carl
Posts: 160
Joined: Thu Apr 12, 2018 10:00 am

Re: Link with CRM

Post by Carl » Tue Nov 20, 2018 12:51 pm

Hello,

Please make sure this contact has not been deleted from CRM.

You can also check if there are errors in web.log and web.api.log files in /var/log/onlyoffice/

sanjaya
Posts: 5
Joined: Fri Nov 24, 2017 1:26 pm

Re: Link with CRM

Post by sanjaya » Tue Nov 20, 2018 2:59 pm

yes the contact is not deleted.
Here are the error logs just after I click save.

web.log is empty

web.api.log

Code: Select all

2018-11-20 09:54:06,587 ERROR [Thread Pool Worker] ASC.Api - method error: http://127.0.0.1:8189/api/2.0/mail/conversations/crm/link.json?__=108034 - Server error
Api error has been occurred: Message = 'Add message to crm history failed.' StatusCode = 'BadRequest' Response = '<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>400 Bad Request</title>
</head><body>
<h1>Bad Request</h1>
<p>Your browser sent a request that this server could not understand.<br />
</p>
<p>Additionally, a 400 Bad Request
error was encountered while trying to use an ErrorDocument to handle the request.</p>
</body></html>

'

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