Connecting Communityserver to Documentservice with UTM 9

Issues during installation and related to database
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Nandi0710
Posts: 1
Joined: Mon Nov 12, 2018 5:19 pm

Connecting Communityserver to Documentservice with UTM 9

Post by Nandi0710 » Mon Nov 12, 2018 6:28 pm

Hi Guys,

i have following problem.
I have installed Community and Documentserver on 2 seperate Machines with Ubuntu 16.04 LTS
Communityserver is working great but i can´t Connect to my Documentservice. Following error i found in the log

Code: Select all

[2018-11-12 08:49:40.814] [ERROR] nodeJS - error downloadFile:url=https://domain.xy:443/storage/files_template/root/newdocuments/default/new.docx?X-REWRITER-URL=https%3a%2f%2fdomain.xy%3a443;attempt=3;code:UNABLE_TO_VERIFY_LEAF_SIGNATURE;connect:undefined;(id=conv_NhCwJeJ4dGVSK7Evtg8__docx)
Error: unable to verify the first certificate
at Error (native)
at TLSSocket. (_tls_wrap.js:1092:38)
at emitNone (events.js:86:13)
at TLSSocket.emit (events.js:185:7)
at TLSSocket._finishInit (_tls_wrap.js:609:8)
at TLSWrap.ssl.onhandshakedone (_tls_wrap.js:439:38)
[2018-11-12 13:19:22.379] [WARN] nodeJS - update cluster with 1 workers
The Log is from my Documentserver

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/var/log/onlyoffice/documentserver/converter/out.log
i have no idea what can i do. i hope here is Anyone to help me

thanks and best
Ferdinand

Carl
Posts: 144
Joined: Thu Apr 12, 2018 10:00 am

Re: Connecting Communityserver to Documentservice with UTM 9

Post by Carl » Wed Nov 14, 2018 11:58 am

Hello Ferdinand,

Document Server cannot verify the certificate of Community Server domain because intermediate certificate is missing. You need to either install it or disable certificate verification in Document Server config /etc/onlyoffice/documentserver/default.json (set rejectUnauthorized to false and restart DS services supervisorctl restart all).

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