Loss of comments in .rtf files

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NI3
Posts: 73
Joined: Fri Apr 07, 2017 5:12 am

Loss of comments in .rtf files

Post by NI3 » Tue May 22, 2018 7:44 am

Hi,

I open a .rtf file in OnlyOffice application and edit the file, put some comments in the document. When downloading the .rtf in .rtf extension, the comments are lost.

Maxim
Posts: 1751
Joined: Tue Oct 11, 2016 2:34 pm

Re: Loss of comments in .rtf files

Post by Maxim » Tue May 22, 2018 8:24 am

Hello NI3!
If you open *.rtf file with Desktop Editor the all changes you have made will be saved in this *.rtf file.
But if you open *.rtf file using Document Server this file will be converted to *docx file. Onlyoffice Document Server doesn't work directly with RTF format. It works with Office Open XML formats: .docx, .xlsx, .pptx.
Where did you edit your *.rtf file? In Desktop or Server Onlyoffice Editor?

NI3
Posts: 73
Joined: Fri Apr 07, 2017 5:12 am

Re: Loss of comments in .rtf files

Post by NI3 » Tue May 22, 2018 8:28 am

Hi Maxim,

I opened and edited the file in Document Server. And then downloaded it in the same .rtf format and the comment was lost.

Maxim
Posts: 1751
Joined: Tue Oct 11, 2016 2:34 pm

Re: Loss of comments in .rtf files

Post by Maxim » Wed May 23, 2018 8:10 am

Hello NI3!
I opened and edited the file in Document Server
It means that it should be converted at first.
Do you use Document Server only? If it is so you should convert files

NI3
Posts: 73
Joined: Fri Apr 07, 2017 5:12 am

Re: Loss of comments in .rtf files

Post by NI3 » Wed May 23, 2018 11:54 am

Converted the document back to *.rtf extension. The comment was lost.

Maxim
Posts: 1751
Joined: Tue Oct 11, 2016 2:34 pm

Re: Loss of comments in .rtf files

Post by Maxim » Thu May 24, 2018 9:39 am

Hello NI3!
We have detected the bug in displaying comments in RTF format.
Thank you for your information.

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