Android documents version: ssl handshake problem

Suggestions on website/support/API etc.
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cassielvandisse
Posts: 1
Joined: Tue Sep 22, 2020 12:28 pm

Android documents version: ssl handshake problem

Post by cassielvandisse » Tue Sep 22, 2020 12:32 pm

Hi, i contact you for a problem in android onlyoffice documents:

when i try to connect to webdav server (correctly cofigured serverside) the client documents on android wont connect with this error:

"handshake SSL error".
The sarver has valid SSL certificate from Let's Encrypt.

I try with the ios version too and correctly connected via webdav.

Some spec:

webdav on synology ds218play
last version of Onlyoffice Documents on android.

Please correct this issue,

Best regrads,
Cassielvandisse.

Carl
Posts: 491
Joined: Thu Apr 12, 2018 10:00 am

Re: Android documents version: ssl handshake problem

Post by Carl » Fri Sep 25, 2020 7:46 am

Hello Cassielvandisse,

Please check the domain name of your portal here:
https://www.sslshopper.com/ssl-checker.html

Perhaps, intermediate certificate is missing on the server.

Also try to add #ssloff to the address of the portal and check if the connection is possible: https://example.com/#ssloff

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