TALK in Community Edition issues

[Riebens]

Community Edition 9.6.588

Installed on Windows 2012 R2 server and works fine

After a while, the TALK stops working and always shows Offline - even rebooting the Server does not help.

During Document Edit, the users on a document can still talk to each other.

Ports 5222 and 5280 are open and TeamLabSvc.exe excluded in the antivirus.

If I remove ALL the installations and re-do them, then TALK works for a few hours and then stops working again

Any advice appreciated...

[Riebens]

The TeamLabSvc.exe.Config file did not change the default password for Mysql during the install...

updated the password to the correct one, and all is working again.

[Maxim]

Hello Riebens!
Please check the logs
there should be files like svcJabber.[date].log C:\Program Files (x86)\Ascensio System SIA\CommunityServer\Logs
Also try to restart Onlyoffice Jabber service when the issue repeats.

[Riebens]

Hi Maxim
It was just the password.

All is well thanks

Ben

[Maxim]

Hello Riebens!

It was just the password.