File not opening

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NI3
Posts: 73
Joined: Fri Apr 07, 2017 5:12 am

File not opening

Post by NI3 » Thu Jun 14, 2018 12:06 pm

I have Document Server 5.1.2 installed.
All supported documents are opening and working fine in DS.
But I get error while opening the attached *.txt file of about 9MB.
Below is the error displayed in chrome:
AwSnap.JPG
Error displayed in Chrome
AwSnap.JPG (22.28 KiB) Viewed 919 times
Attachments
Issue.zip
issue file
(84 KiB) Downloaded 39 times

Alexander_mb
Posts: 40
Joined: Tue Aug 08, 2017 2:01 pm

Re: File not opening

Post by Alexander_mb » Fri Jun 15, 2018 6:50 am

Hello NI3,

Please specify the installation type of the Document Server (Docker or DEB/RPM). Version 5.1.2 is not the latest one, please try to update it to version 5.1.4.

We will test this file on the latest version and notify you about the result.

NI3
Posts: 73
Joined: Fri Apr 07, 2017 5:12 am

Re: File not opening

Post by NI3 » Mon Jun 25, 2018 4:23 am

I can observe the same issue on presonal.onlyoffice.com with the same file.

Maxim
Posts: 1751
Joined: Tue Oct 11, 2016 2:34 pm

Re: File not opening

Post by Maxim » Mon Jun 25, 2018 11:18 am

Hello!
There are a lot of pages (3167) and it's hard for a browser to download all of them, I advise to use Firefox browser, this browser doesn't close waiting scripts and it would be great to have 8 of RAM on a client machine.

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