NC 13.0.4 + dedicated OnlyOffice: Error while downloading...
NC 13.0.4 + dedicated OnlyOffice: Error while downloading...
Hi Everyone
Unfortunately I faced this annoying error message whilst trying to connect Nextcloud 13.0.4 with a dedicated only-office-server:
CommandRequest on check error: Error occurred in the document service: Error while downloading the document file to be converted.
what annoyes me most is that a letsencrypt-certificate based nextcloud-test works pretty fine!
Im unsure if there's a certifiacte/SSL-issue because of manually adding the root & intermediate to /usr/share/ca-certificates/
Anyone having any idea where this came from - or even better, how to solve it?
thanks in advance for
Unfortunately I faced this annoying error message whilst trying to connect Nextcloud 13.0.4 with a dedicated only-office-server:
CommandRequest on check error: Error occurred in the document service: Error while downloading the document file to be converted.
what annoyes me most is that a letsencrypt-certificate based nextcloud-test works pretty fine!
Im unsure if there's a certifiacte/SSL-issue because of manually adding the root & intermediate to /usr/share/ca-certificates/
Anyone having any idea where this came from - or even better, how to solve it?
thanks in advance for
Re: NC 13.0.4 + dedicated OnlyOffice: Error while downloadin
Hello victorbw!
From both (from NC to DS and from DS to NC) servers execute wget command. Maybe there is a problem with connection or ssl certs.
wget https://NC_address.com (or ip)
From both (from NC to DS and from DS to NC) servers execute wget command. Maybe there is a problem with connection or ssl certs.
wget https://NC_address.com (or ip)
Re: NC 13.0.4 + dedicated OnlyOffice: Error while downloadin
Thank you maxim for your response.
wget from NC to DS seems to work fine:
root@NC:/var/www/html/nextcloud# wget URL.ch
--2018-06-21 10:28:25-- http://URL.ch/
Auflösen des Hostnamen »URL.ch (URL.ch)«... 212.59.170.124
Verbindungsaufbau zu URL.ch (URL.ch)|212.59.170.124|:80... verbunden.
HTTP-Anforderung gesendet, warte auf Antwort... 301 Moved Permanently
Platz: https://URL.ch/ [folge]
--2018-06-21 10:28:25-- https://URL.ch/
Verbindungsaufbau zu URL.ch (URL.ch)|212.59.170.124|:443... verbunden.
HTTP-Anforderung gesendet, warte auf Antwort... 302 Moved Temporarily
Platz: https://URL.ch/welcome/ [folge]
--2018-06-21 10:28:25-- https://URL.ch/welcome/
Wiederverwendung der bestehenden Verbindung zu URL.ch:443.
HTTP-Anforderung gesendet, warte auf Antwort... 200 OK
Länge: 4592 (4.5K) [text/html]
In »»index.html.1«« speichern.
so is DS to NC working fine with wget:
root@onlyoffice:/etc/apache2/ssl# wget https://URL.ch
--2018-06-21 10:31:56-- https://URL.ch/
Auflösen des Hostnamen »URL.ch (URL.ch)«... 212.59.169.215
Verbindungsaufbau zu URL.ch (URL.ch)|212.59.169.215|:443... verbunden.
HTTP-Anforderung gesendet, warte auf Antwort... 302 Found
Platz: https://URL.ch/index.php/login [folge]
--2018-06-21 10:31:57-- https://URL.ch/index.php/login
Wiederverwendung der bestehenden Verbindung zu URL.ch:443.
HTTP-Anforderung gesendet, warte auf Antwort... 200 OK
Länge: 7875 (7.7K) [text/html]
In »»index.html«« speichern.
index.html 100%[====================>] 7.69K --.-KB/s in 0s
2018-06-21 10:31:57 (212 MB/s) - »index.html« gespeichert [7875/7875]
Both servers are using the same wildcard-certificate, could that be an issue?
what makes me think it could be an issue is, that another NC-Server, which is certifified with Letsencrypt, works fine and without any lags or other errors.
best regards!
wget from NC to DS seems to work fine:
root@NC:/var/www/html/nextcloud# wget URL.ch
--2018-06-21 10:28:25-- http://URL.ch/
Auflösen des Hostnamen »URL.ch (URL.ch)«... 212.59.170.124
Verbindungsaufbau zu URL.ch (URL.ch)|212.59.170.124|:80... verbunden.
HTTP-Anforderung gesendet, warte auf Antwort... 301 Moved Permanently
Platz: https://URL.ch/ [folge]
--2018-06-21 10:28:25-- https://URL.ch/
Verbindungsaufbau zu URL.ch (URL.ch)|212.59.170.124|:443... verbunden.
HTTP-Anforderung gesendet, warte auf Antwort... 302 Moved Temporarily
Platz: https://URL.ch/welcome/ [folge]
--2018-06-21 10:28:25-- https://URL.ch/welcome/
Wiederverwendung der bestehenden Verbindung zu URL.ch:443.
HTTP-Anforderung gesendet, warte auf Antwort... 200 OK
Länge: 4592 (4.5K) [text/html]
In »»index.html.1«« speichern.
so is DS to NC working fine with wget:
root@onlyoffice:/etc/apache2/ssl# wget https://URL.ch
--2018-06-21 10:31:56-- https://URL.ch/
Auflösen des Hostnamen »URL.ch (URL.ch)«... 212.59.169.215
Verbindungsaufbau zu URL.ch (URL.ch)|212.59.169.215|:443... verbunden.
HTTP-Anforderung gesendet, warte auf Antwort... 302 Found
Platz: https://URL.ch/index.php/login [folge]
--2018-06-21 10:31:57-- https://URL.ch/index.php/login
Wiederverwendung der bestehenden Verbindung zu URL.ch:443.
HTTP-Anforderung gesendet, warte auf Antwort... 200 OK
Länge: 7875 (7.7K) [text/html]
In »»index.html«« speichern.
index.html 100%[====================>] 7.69K --.-KB/s in 0s
2018-06-21 10:31:57 (212 MB/s) - »index.html« gespeichert [7875/7875]
Both servers are using the same wildcard-certificate, could that be an issue?
what makes me think it could be an issue is, that another NC-Server, which is certifified with Letsencrypt, works fine and without any lags or other errors.
best regards!
Re: NC 13.0.4 + dedicated OnlyOffice: Error while downloadin
Hello victorbw!
It couldBoth servers are using the same wildcard-certificate, could that be an issue?
Re: NC 13.0.4 + dedicated OnlyOffice: Error while downloadin
hi maxim
actually, it was
had to add the following to the config.php in nextcloud:
'onlyoffice' => array ( 'verify_peer_off' => TRUE ),
which has solved it.
thank you very much for your efforts - this subject can be marked as [SOLVED]
actually, it was

had to add the following to the config.php in nextcloud:
'onlyoffice' => array ( 'verify_peer_off' => TRUE ),
which has solved it.
thank you very much for your efforts - this subject can be marked as [SOLVED]

Re: NC 13.0.4 + dedicated OnlyOffice: Error while downloadin
Hello victorbw!
disabling SSL certs verification.
Code: Select all
'onlyoffice' => array ( 'verify_peer_off' => TRUE )
Re: NC 13.0.4 + dedicated OnlyOffice: Error while downloadin
yes, thank you manMaxim wrote:Hello victorbw!disabling SSL certs verification.Code: Select all
'onlyoffice' => array ( 'verify_peer_off' => TRUE )

this topic can be marked as [SOLVED], fur future use

Re: NC 13.0.4 + dedicated OnlyOffice: Error while downloadin
Hello,
we are glad the issue has been resolved.
we are glad the issue has been resolved.