Activation emails stopped working - reboot resolves issue??

Adding a first (new) user / portal activity notifications / email / chat
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jbakuwel
Posts: 10
Joined: Fri Jun 15, 2018 5:37 am

Activation emails stopped working - reboot resolves issue??

Post by jbakuwel » Tue Jun 19, 2018 6:20 am

Hi there,

This used to work fine.... today I wanted to change the email address of the Portal administrator and discovered that OnlyOffice no longer is sending activation emails.

I see the green pop up box saying that the email has been sent successfully but I don't see email arriving in my mailbox (nor do I see a mail delivery attempt from OnlyOffice on the mail server).

The Send Test Mail button in SMTP settings works fine however, I see the test email appearing in my mailbox straight away.

I do see this in web.api.log:

2018-06-19 18:09:30,450 ERROR [Thread Pool Worker] ASC.Api - method error: http://127.0.0.1/api/2.0/mailserver/dom ... ?__=946543 - Server error
System.IO.InvalidDataException: No mail servers registered.

I am not using the OnlyOffice Mail Server but am using an existing IMAP/SMTP server and assume this error is just indicative of that fact. Also when I click the link "Activate the email again" I don't see anything added to web.api.log nor do I see a (time) matching other log file, ie. no other log file seem to be updated at the time I try to resend the activation email.

Not knowing what else I rebooted the server and sure thing, email activation emails where delivered.

Any suggestions how I can further debug this?

kind regards,
Jan

Maxim
Posts: 1782
Joined: Tue Oct 11, 2016 2:34 pm

Re: Activation emails stopped working - reboot resolves issu

Post by Maxim » Tue Jun 19, 2018 6:32 am

Hello jbakuwel!
Please specify Onlyoffice is installed in Docker, RPM/DEB or for Windows...

jbakuwel
Posts: 10
Joined: Fri Jun 15, 2018 5:37 am

Re: Activation emails stopped working - reboot resolves issu

Post by jbakuwel » Wed Jun 20, 2018 2:29 am

Hi there,

This is the DEB packages running on Debian Stretch.

kind regards,
Jan

Maxim
Posts: 1782
Joined: Tue Oct 11, 2016 2:34 pm

Re: Activation emails stopped working - reboot resolves issu

Post by Maxim » Wed Jun 20, 2018 9:29 am

Hello!

Code: Select all

service onlyofficeNotify restart

jbakuwel
Posts: 10
Joined: Fri Jun 15, 2018 5:37 am

Re: Activation emails stopped working - reboot resolves issu

Post by jbakuwel » Thu Jun 21, 2018 12:05 am

Hi Maxim,

Thanks for your reply; I'll try that next time it happens.

However I might not discover this in a timely fashion. Would you suggest to restart the onlyOfficeNotify service periodically?

Do you have pointers to help me discover the cause for this?

kind regards,
Jan

Maxim
Posts: 1782
Joined: Tue Oct 11, 2016 2:34 pm

Re: Activation emails stopped working - reboot resolves issu

Post by Maxim » Thu Jun 21, 2018 7:35 am

Hello jbakuwel!
I would advise you to look through logs because it's not clear where the reason is.
If it the issue repeats try to restart onlyofficeNotify service first of all just to be sure that the problem is connected with this service.
Would you suggest to restart the onlyOfficeNotify service periodically?
No, there is no need.

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