unable add mail account

Issues during installation and related to database
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toaoman
Posts: 8
Joined: Mon Nov 06, 2017 8:26 am

unable add mail account

Post by toaoman » Fri Nov 10, 2017 12:06 pm

hello,everyone,

Install OnlyOffice with script :
- wget http://download.onlyoffice.com/install/ ... install.sh
- bash opensource-install.sh -md "yourdomain.com"

Install finish.

I successful finish add domain name
add domain ok.jpg
add domain ok.jpg (119.73 KiB) Viewed 2282 times
but when I slect mail,set up the first account
add account.jpg
add account.jpg (143.83 KiB) Viewed 2282 times
error1.jpg
error1.jpg (88.59 KiB) Viewed 2282 times
report a error "Account connection error..... Unknown mail provider settings."

why?

Maxim
Posts: 1786
Joined: Tue Oct 11, 2016 2:34 pm

Re: unable add mail account

Post by Maxim » Fri Nov 10, 2017 12:52 pm

Hello!
you cannot add mailbox to the your mail domain? you should create mailbox first of all. Where (or how) did you create mailbox?

toaoman
Posts: 8
Joined: Mon Nov 06, 2017 8:26 am

Re: unable add mail account

Post by toaoman » Fri Nov 10, 2017 2:49 pm

Maxim wrote:Hello!
you cannot add mailbox to the your mail domain? you should create mailbox first of all. Where (or how) did you create mailbox?
Hello!

I use Administrator user login,when I at settings---mail server--- add new mailbox, i cannot select all,because i cannot found select all has checkbox.
no checkbox.jpg
no checkbox.jpg (41.74 KiB) Viewed 2277 times
I found only Administrator can create new mailbox for every register user.

But every new register cannot create mailbox for themself.

toaoman
Posts: 8
Joined: Mon Nov 06, 2017 8:26 am

Re: unable add mail account

Post by toaoman » Fri Nov 10, 2017 3:52 pm

I found some wrong at Mail Service page.

Connect Mail Server IP error,but i alreay install onlyoffice-mail-server use docker
mailservererrorconnect.jpg
mailservererrorconnect.jpg (86.79 KiB) Viewed 2265 times
Maybe system provide default user name,and database password is wrong.

What is correct user name and password?

Maxim
Posts: 1786
Joined: Tue Oct 11, 2016 2:34 pm

Re: unable add mail account

Post by Maxim » Sat Nov 11, 2017 9:28 am

Hello toaoman!
Please read attentively what is written!
"This option allows to connect your portal to the Mail Server installed on a remote computer using the Docker installation.
Note: make sure that ports 3306 and 8081 are opened at the computer where Mail Server is installed. We also strongly recommend that you change your Mail Server database access password."


Of course, Administrator is responsible to create mailboxes only.

toaoman
Posts: 8
Joined: Mon Nov 06, 2017 8:26 am

Re: unable add mail account

Post by toaoman » Sat Nov 11, 2017 10:21 am

Maxim wrote:Hello toaoman!
Please read attentively what is written!
"This option allows to connect your portal to the Mail Server installed on a remote computer using the Docker installation.
Note: make sure that ports 3306 and 8081 are opened at the computer where Mail Server is installed. We also strongly recommend that you change your Mail Server database access password."


Of course, Administrator is responsible to create mailboxes only.
I also attention that need open port 3306 and 8081.

But how to do this?

Maxim
Posts: 1786
Joined: Tue Oct 11, 2016 2:34 pm

Re: unable add mail account

Post by Maxim » Fri Nov 17, 2017 9:00 am

Hello toaoman!
All i can advice you is to search in google how to open ports.

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