Download failed / other erros

Questions/problems on Docker
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Posts: 1
Joined: Sun Jul 30, 2017 4:16 pm

Download failed / other erros

Post by jdelrue » Sun Jul 30, 2017 4:21 pm

When trying to set up the communityserver & documentserver I have following problems:

- When saving documentserver settings in communityserver "timeout expected"

- In the log of communityserver:

2017-07-30 16:07:57,128 ERROR [Threadpool worker] ASC.Api - method error: ... ?__=658299 - Server error
System.Exception: Converter url: The request was canceled.
at ASC.Web.Files.Services.DocumentService.DocumentServiceConnector.CheckDocServiceUrl () [0x00103] in <81f324bd65b045678938014202688329>:0
at ASC.Api.Documents.DocumentsApi.CheckDocServiceUrl (System.String docServiceUrlApi, System.String docServiceUrlCommand, System.String docServiceUrlStorage, System.String docServiceUrlConverter, System.String docServiceUrlPortal) [0x00034] in <ecab7b00d1a34ac2b0816a1bd936ef06>:0
at (wrapper managed-to-native) System.Reflection.MonoMethod:InternalInvoke (System.Reflection.MonoMethod,object,object[],System.Exception&)
at System.Reflection.MonoMethod.Invoke (System.Object obj, System.Reflection.BindingFlags invokeAttr, System.Reflection.Binder binder, System.Object[] parameters, System.Globalization.CultureInfo culture) [0x00032] in <a07d6bf484a54da2861691df910339b1>:0

- I can however reach the converter api from the community server:

root@4999c732d9ec:/var/log/onlyoffice# wget
--2017-07-30 16:20:38--
Resolving (
Connecting to (||:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 80 [text/xml]
Saving to: ‘ConvertService.ashx’

100%[========================================================================================================================================================>] 80 --.-K/s in 0s

2017-07-30 16:20:38 (7.23 MB/s) - ‘ConvertService.ashx’ saved [80/80]

- When opening document "download failed"

Been searching for hours, help :?: :D

Posts: 1853
Joined: Tue Oct 11, 2016 2:34 pm

Re: Download failed / other erros

Post by Maxim » Mon Jul 31, 2017 8:48 am

Hello jdelrue!
1 Do you use separeted servers?
2 Please check servises on the Document Server

Code: Select all

3 What urls do you use in Community Server's Settings -> Document Service Location

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