error while editing document

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NI3
Posts: 73
Joined: Fri Apr 07, 2017 5:12 am

error while editing document

Post by NI3 » Fri May 26, 2017 5:44 am

Hi

I opened xlsx file on OnlyOffice server. Suddenly, 'The file can not be accessed right now' message got displayed on screen and after that I was not able to edit my file any more.
So what exactly is the issue and its solution?

Maxim
Posts: 1821
Joined: Tue Oct 11, 2016 2:34 pm

Re: error while editing document

Post by Maxim » Fri May 26, 2017 7:49 am

Hello NI3!
"The file can not be accessed right now" - it occures when session is closed. For example, you worked with a file and had to move away for some reason but you didn't close the tab, timt had passed and session was closed. But the file should have been refreshed and opened again. Now can you edit the file?

NI3
Posts: 73
Joined: Fri Apr 07, 2017 5:12 am

Re: error while editing document

Post by NI3 » Fri May 26, 2017 10:02 am

Thanks for the response.

I want to know more in details like how the session is maintained on onlyoffice server. How can I extend the session on every request?

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