Docx and ODT doesn't save

Any issues about docs (uploading, editing and etc.)
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falder
Posts: 7
Joined: Fri Mar 11, 2016 6:23 am

Docx and ODT doesn't save

Post by falder » Wed Oct 05, 2016 6:01 am

Network Log is at bottom.

saving problem is not related to callback structure.
While document trying to save, it slows down all other onlyoffice realted operations (opening, editing, convert, saving etc.)

I'm using version 4.1.3-3
Screenshot_2.png
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Eugenie
Posts: 134
Joined: Mon Aug 25, 2014 10:11 am

Re: Docx and ODT doesn't save

Post by Eugenie » Thu Oct 06, 2016 12:08 pm

1. could you specify the version you use.
2. send us a screenshot showing the connection settings (Settings>>Integration>>Document Service)
3. send us .log files community from the container (installation)
/var/log/onlyoffice/

web.files.mm-dd.log
4. and document server .logs from the container (installation)
/var/log/onlyoffice/documentserver/docservice/out.log

falder
Posts: 7
Joined: Fri Mar 11, 2016 6:23 am

Re: Docx and ODT doesn't save

Post by falder » Fri Oct 07, 2016 6:52 am

i am using version 4.1.3-3 your latest document server relase.

While i am using 4.1.2 this problem never happend.

Other file types (pptx, opd, xlsx, ods) work perfectly. That means my connection and other connect related issues not important.

Also i guess we misunderstood each other, i am not using onlyoffice community.

falder
Posts: 7
Joined: Fri Mar 11, 2016 6:23 am

Re: Docx and ODT doesn't save

Post by falder » Fri Oct 07, 2016 7:34 am

i looked up logs, when i editing docx this error occurs;

Code: Select all

^[[31m[2016-10-07 10:31:20.338] [ERROR] nodeJS - ^[[39merror receiving response: docId = undefined type = isSaveLock
TypeError: Cannot read property 'id' of undefined
    at isSaveLock (/var/www/onlyoffice/documentserver/server/DocService/sources/DocsCoServer.js:1526:114)
    at next (native)
    at /var/www/onlyoffice/documentserver/server/DocService/sources/DocsCoServer.js:738:20
    at next (native)
    at onFulfilled (/var/www/onlyoffice/documentserver/server/DocService/node_modules/co/index.js:65:19)
    at /var/www/onlyoffice/documentserver/server/DocService/node_modules/co/index.js:54:5
    at co (/var/www/onlyoffice/documentserver/server/DocService/node_modules/co/index.js:50:10)
    at SockJSConnection.<anonymous> (/var/www/onlyoffice/documentserver/server/DocService/sources/DocsCoServer.js:702:14)
    at emitOne (events.js:77:13)
    at SockJSConnection.emit (events.js:169:7)

falder
Posts: 7
Joined: Fri Mar 11, 2016 6:23 am

Re: Docx and ODT doesn't save

Post by falder » Mon Oct 10, 2016 6:48 am

With 4.1.4-3 build that bug fixed.

Thanks.

Eugenie
Posts: 134
Joined: Mon Aug 25, 2014 10:11 am

Re: Docx and ODT doesn't save

Post by Eugenie » Mon Oct 10, 2016 2:09 pm

We are glad to hear that the issue is solved.

If you need any further assistance don't hesitate to contact us.

falder
Posts: 7
Joined: Fri Mar 11, 2016 6:23 am

Re: Docx and ODT doesn't save

Post by falder » Wed Oct 19, 2016 8:20 am

This issue formed again with version 4.1.5-1

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