Api url: Service is not defined

Integration questions/issues
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Posts: 1
Joined: Mon Jun 18, 2018 7:26 am

Api url: Service is not defined

Post by jere1313 » Mon Jun 18, 2018 8:17 am


first of all some information about my systems:
Im running 2 mashines.
1. Mashine: Documentserver onlyoffice-documentserver.x86_64 5.1.4-22 named Coloods
2. Mashine: Communityserver onlyoffice-communityserver.noarch 9.6.1-162 named Coloocs

i got the two following Problems:
If I want to edit a document comes the following error
"ONLYOFFICE™ is not available. Please contact us at support@onlyoffice.com"

The other one:
Onlyoffice => Properties => Integration => Documentservices
Api url: Service is not defined

The screen shows my actual entries.

Could u please help me?

Regards Jere1313
2018-06-18 10_09_10-Dokumentenservice - ONLYOFFICE.png
2018-06-18 10_09_10-Dokumentenservice - ONLYOFFICE.png (19.56 KiB) Viewed 558 times

Posts: 1821
Joined: Tue Oct 11, 2016 2:34 pm

Re: Api url: Service is not defined

Post by Maxim » Tue Jun 19, 2018 7:16 am

Hello jere1313!
When you get error "ONLYOFFICE™ is not available" it means that Community Server cannot get access to the Document Server due to some reason like wrong URL to the Document Server or there is no proper access to the Document Server.
1. Be sure that there is correct (ctable) connection between servers. Execute wget command from both servers to each other (from CS to DS and from DS to CS)
wget http://coloods and wget http://coloocs. There should not be any errors.
2. Document Service address for requests from the Community Server should be http://coloods
3. Community Server address for requests from the Document Service should be http://coloocs
4. Document Editing Service Address should be http://coloods

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