Update field impossible on Windows

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nakedfoot
Posts: 4
Joined: Fri Apr 21, 2017 11:14 am

Update field impossible on Windows

Post by nakedfoot » Fri Apr 21, 2017 11:23 am

Hi,

I've tried OnlyOfficeCommunity on an Ubuntu Server with no problems,
But the Windows version make me crazy.

The install process was quite good,
I've created users normally.

But when i want to update them (change Name or add pics) i only see a pink rectangle in the top right corner with an exclamation mark inside.

What does it mean ?

If anybody had the same issue, and the solution ... ?
Thx.

Slts

Maxim
Posts: 1821
Joined: Tue Oct 11, 2016 2:34 pm

Re: Update field impossible on Windows

Post by Maxim » Fri Apr 21, 2017 11:47 am

Hello nakedfoot!
Check the logs
  • C:\Program Files (x86)\Ascensio System SIA\CommunityServer\Logs
    C:\Program Files (x86)\Ascensio System SIA\DocumentServer\Log
    C:\Program Files (x86)\Ascensio System SIA\ControlPanel\Logs

nakedfoot
Posts: 4
Joined: Fri Apr 21, 2017 11:14 am

Re: Update field impossible on Windows

Post by nakedfoot » Fri Apr 21, 2017 6:47 pm

Hi,

Can't find this directories.
And no revelant file in ONLYOFFICE dir/logs.
(fyi, in installed files in c:/ONLYOFFICE/).

Is there any possibilities with an MySQL issue ?
The ODBC connector installation was a difficult step due to an older version of the driver.

Slts,

Maxim
Posts: 1821
Joined: Tue Oct 11, 2016 2:34 pm

Re: Update field impossible on Windows

Post by Maxim » Mon Apr 24, 2017 12:27 pm

Hello nakedfoot!
What version of Windows do you use?

nakedfoot
Posts: 4
Joined: Fri Apr 21, 2017 11:14 am

Re: Update field impossible on Windows

Post by nakedfoot » Tue Apr 25, 2017 11:15 am

Hi,

2012 R2.

slts.

Maxim
Posts: 1821
Joined: Tue Oct 11, 2016 2:34 pm

Re: Update field impossible on Windows

Post by Maxim » Tue Apr 25, 2017 1:39 pm

We are going to release new version 9.0 (within 3-5 days). Please try to install it.

nakedfoot
Posts: 4
Joined: Fri Apr 21, 2017 11:14 am

Re: Update field impossible on Windows

Post by nakedfoot » Wed Apr 26, 2017 12:18 pm

Hi,

Nice, ;-)
I'll chk in few days.

Slts

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