Re-Activate link does not work

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Posts: 4
Joined: Mon Aug 17, 2015 11:11 am

Re-Activate link does not work

Post by elviseras » Wed Aug 26, 2015 8:30 am


At my company we are interested in Onlyoffice hosting version and we have installed community version for testing, and now we found a very big problem (bug):

After use "temporarily disable function" (in Admin portal settings --> Data Management --> Deactivation Portal), link to reactivate it does not work, and indicates that the site does not exist. To introduce the register mail returns "mail unknow".

It appears that this function is programmed only for Onlyoffice Suscription hosting portals and not for Self-hosted versions on client servers.

Is there any way for us to reactivate the portal? Can you help us?


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Posts: 700
Joined: Tue Sep 30, 2014 11:04 am

Re: Re-Activate link does not work

Post by Dean » Fri Aug 28, 2015 8:29 am


Our testing team is now unable to detect the issue. Could you please specify the version you've installed and the method of installation? Also please specify the address you used to access the portal?

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