Optimization of content display on smartphone

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Babbles
Posts: 10
Joined: Wed Nov 06, 2019 10:56 am
Location: Japan

Optimization of content display on smartphone

Post by Babbles » Fri Jan 24, 2020 11:00 am

I'm only testing on the iPhone, but when a user opens a document with Onlyoffice, the whole thing gets magnified and displayed, with the visible portion at the top.

I want to optimize the display on smartphone when opening Onlyoffice documents on smartphone. Is this somewhere adjusted?

Alexandre
Posts: 163
Joined: Thu Dec 12, 2019 11:08 am

Re: Optimization of content display on smartphone

Post by Alexandre » Fri Jan 24, 2020 1:48 pm

Hello Babbles.
Please describe situation in more detail:
1. Reproduce your issue and attach a screenshot to your reply.
2. Are you talking about mobile app or connecting to the portal from the iPhone through a browser? Let me know version of mobile app, if you are using it.
3. Please specify versions of ONLYOFFICE components of your portal (Document Server, Community Server, etc.)
4. What version of iPhone are you testing and what iOS version is installed on it?

Babbles
Posts: 10
Joined: Wed Nov 06, 2019 10:56 am
Location: Japan

Re: Optimization of content display on smartphone

Post by Babbles » Sat Jan 25, 2020 5:48 am

1:
When a user opens an Office file, it is usually displayed normally.
The screen expands when the user touches to enter characters.

Before focus/edit.
onlyoffice-before.jpg
onlyoffice-before.jpg (41.26 KiB) Viewed 1016 times
After focus.
onlyoffice-after.jpg
onlyoffice-after.jpg (70.75 KiB) Viewed 1016 times
*The display will continue to show this location even if the user is typing.

2:
This is a behavior in web browsers(Safari, iCab, Chrome), not a mobile app.

3:
I'm trying out Nextcloud's built-in Community version right now. I used the Docker version of the Document Server before, and it was the same.

4:
iPhone SE(iOS 13.3), iPhone 5s(iOS 12.4.4)

iPad Air2(iPad OS 13.3)
The keyboard cannot be displayed on iPad Air2. A keyboard appears when the user displays the area list menu in the lower status bar of Onlyoffice. The display expansion like the iPhone does not occur.

Alexandre
Posts: 163
Joined: Thu Dec 12, 2019 11:08 am

Re: Optimization of content display on smartphone

Post by Alexandre » Mon Jan 27, 2020 12:44 pm

Hello.

I can’t reproduce your issue with iPhone SE (iOS 13.3). My setup is Docker installation with Document Server v.5.4.2 and Community Server v.10.5.1. It’s actual components versions.
Safari and Google Chrome look correctly.
photo.jpg
photo.jpg (48.18 KiB) Viewed 999 times
I'm trying out Nextcloud's built-in Community version right now.
This application was developed by Nextcloud team. We have information about it here: viewtopic.php?f=53&t=25444

Please send me the link to the guide you used for Docker installation. Also please make sure to install the latest Document Server version.

Babbles
Posts: 10
Joined: Wed Nov 06, 2019 10:56 am
Location: Japan

Re: Optimization of content display on smartphone

Post by Babbles » Tue Jan 28, 2020 12:23 am

I confirmed this phenomenon on iPhone8.

I called Onlyoffice in Nextcloud when I tried the Docker version before. Is this phenomenon not the problem of Onlyoffice itself, but the cause of NC ONLYOFFICE application?

The sites I referred to when installing the Docker version are as follows.
https://helpcenter.onlyoffice.com/serve ... ation.aspx

The behavior on iPad Air2 seems to be avoided when the input keyboard is a US keyboard.
I can reproduce any keyboard on iPhone SE/5s/8.

Alexandre
Posts: 163
Joined: Thu Dec 12, 2019 11:08 am

Re: Optimization of content display on smartphone

Post by Alexandre » Wed Jan 29, 2020 7:29 am

Hello.
Please, make a “clean” Docker installation of Document Server v.5.4.2.
Use instruction from our site like you did it before: https://helpcenter.onlyoffice.com/serve ... ation.aspx
After that, connect to Nextcloud storage via actual Nextcloud connector. Do not use “Nextcloud's built-in Community version” in this test.
When connection is completed, check if issue occurs. Also, check situation with editing via ONLYOFFICE iOS app.

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