File > Open Dialog

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Joined: Thu Jul 25, 2019 12:48 am

File > Open Dialog

Post by sabrehagen » Wed Aug 14, 2019 7:30 am

It is common for users to navigate to File > Open to open a document. My users are very confused by not being able to open a document from this menu, instead having to browse for their document externally.

Is there a way to browse files on the document server from within the online editor so users can have familiar document open access?

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Joined: Mon Apr 01, 2019 1:09 pm

Re: File > Open Dialog

Post by Andrew » Fri Aug 16, 2019 2:06 pm


Could you please specify which of our products do you use? Is it stand alone document server or portal solution with document server in it? Also please post screenshots of interface which is confusing to users with more details so I can understand this better.

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