Unable to open password protected PDF (256 bit encryption)

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NI3
Posts: 73
Joined: Fri Apr 07, 2017 5:12 am

Unable to open password protected PDF (256 bit encryption)

Post by NI3 » Fri Jul 14, 2017 9:18 am

The user is unable to open Password protected PDF(Open and/or Edit password) with 256-bit encryption even if the correct password is entered.

When I tried accessing both password protected .pdf files i.e with edit and password to open, it asks for the password.
After entering the correct password it still keeps asking for password and file doesn't open.

Maxim
Posts: 1751
Joined: Tue Oct 11, 2016 2:34 pm

Re: Unable to open password protected PDF (256 bit encryptio

Post by Maxim » Tue Jul 18, 2017 8:02 am

Hello NI3!
Thank you for the information!
We have detected the problem with 256 bit encryption. Fix it next release.

NI3
Posts: 73
Joined: Fri Apr 07, 2017 5:12 am

Re: Unable to open password protected PDF (256 bit encryptio

Post by NI3 » Thu Oct 12, 2017 10:37 am

Can you please let us know on which version this issue got fixed?

Maxim
Posts: 1751
Joined: Tue Oct 11, 2016 2:34 pm

Re: Unable to open password protected PDF (256 bit encryptio

Post by Maxim » Tue Oct 17, 2017 5:52 am

Hello NI3!
Next release after release of Onlyoffce 9.5

NI3
Posts: 73
Joined: Fri Apr 07, 2017 5:12 am

Re: Unable to open password protected PDF (256 bit encryptio

Post by NI3 » Tue Apr 10, 2018 3:28 am

Hi Maxim,

I tried to open the same document on the latest release of Document Server but still facing the same problem. The issue persists even in the latest build of Documents Server?

Maxim
Posts: 1751
Joined: Tue Oct 11, 2016 2:34 pm

Re: Unable to open password protected PDF (256 bit encryptio

Post by Maxim » Fri Apr 27, 2018 11:04 am

Hello!
PDF protection 256 bit encryption issue is not fixed yet.

VinceDen
Posts: 1
Joined: Tue May 01, 2018 9:48 am

Re: Unable to open password protected PDF (256 bit encryptio

Post by VinceDen » Tue May 08, 2018 12:45 pm

That explains it. I was having the same issue the other day. Not the biggest of deals, but I hope you're on it, Maxim.

Maxim
Posts: 1751
Joined: Tue Oct 11, 2016 2:34 pm

Re: Unable to open password protected PDF (256 bit encryptio

Post by Maxim » Fri May 11, 2018 9:29 am

Hello VinceDen!
I hope developers will add support of password protected PDF (256 bit encryption) soon.

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