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CSV files do not open in nextcloud with OnlyOffice

Posted: Thu Jun 25, 2020 4:14 pm
by micromegas
I am experiencing odd behaviour when opening documents on my nextcloud with OnlyOffice.

1) CSV files do not open but are just display loading screen forever
2) When creating a doc/xlsx file in an actual programme (excel, libre office, word, numbers etc… ) and uploaded, documents open fine.
3) When creating doc/xlsx or any other file with touch via the terminal, files do not open but are just display loading screen forever

The biggest issue is that csv files do not work at all. I set OnlyOffice as default programme in the settings. I tested this on the community document server as well as on a self hosted document server, both with the same results.

Can anyone help me with this or anyone ever experienced this? Or is there any way I could troubleshoot this? I am running nextcloud v18, installed via snap. I asked this as well here: https://help.nextcloud.com/t/documents- ... ated/85737

Thanks so much in advance for any help. Very much appreciated…

Re: CSV files do not open in nextcloud with OnlyOffice

Posted: Fri Jul 24, 2020 12:52 pm
by MikhailS
Hello,
Please open ONLYOFFICE connector's settings. To do that go to the Settings -> Administration -> ONLYOFFICE.
Please click on csv in the "The default application for opening the format" and "Open the file for editing" checkboxes. After that click on the Save button.

If the csv files still won't open after that, please, specify the following information:
1. Click on Save button and make a screenshot of the appearing error.
2. Specify if the issue occurs with some particular file. If yes, please send the original file we can reproduce the problem on.
3. Version of ONLYOFFICE Document Server.
4. OS of the server where ONLYOFFICE Document Server is installed.
5. Send me all logs of the Document Server. Logs are in folder (For docker: /app/onlyoffice/DocumentServer/logs/documentserver/; For deb/rpm: /var/log/onlyoffice/documentserver/; For Windows: C:\Program Files (x86)\Ascensio System SIA\DocumentServer\Log) .