scrolling to fast

Issues during installation, usage and configuring
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mipi
Posts: 3
Joined: Fri Jan 31, 2020 2:52 pm

scrolling to fast

Post by mipi » Sat Feb 01, 2020 3:21 pm

Hi, I use OnlyOffice on NextCloud. Scrolling speed is extremely high on all of my devices (Mac, iPad Pro and iPhone) while working on some document. So moving finger let say on my iPhone just around 1-2 mm takes me out of the document I am focused on. Is there a way to make this scrolling less sensitive?
Thank you

Alexandre
Posts: 109
Joined: Thu Dec 12, 2019 11:08 am

Re: scrolling to fast

Post by Alexandre » Mon Feb 03, 2020 11:56 am

Hello mipi.
Am I right, issue occurs with some particular documents? Could you please attach example of file with similar issue (high scrolling speed). Also, provide us some adiitional information:
1. OS of the server where ONLYOFFICE Document Server is installed.
2. Type of installation of Document Server (docker, exe, deb/rpm).
3. Version of ONLYOFFICE Document Server installed.
4. Please specify the version of Nextcloud connector you are using.
5. Specify iOS version of iPhone and iPad Pro you are using.
6. How did you perform the test? Did you use mobile app or connect to portal via browser?

jagiacone
Posts: 1
Joined: Wed Apr 01, 2020 10:32 pm

Re: scrolling to fast

Post by jagiacone » Wed Apr 01, 2020 10:37 pm

I too am experiencing this, using the web-based OnlyOffice spreadsheet application (Mac OS, Firefox). I use several cloud accounts with other providers. This is the only one that scrolls this fast. The slightest trackpad movement will send me from Column "A" to Column "BH." This causes the trackpad to be almost unusable, forcing me to use arrow keys to navigate around spreadsheets. Any suggestions would be appreciated.

Alexandre
Posts: 109
Joined: Thu Dec 12, 2019 11:08 am

Re: scrolling to fast

Post by Alexandre » Thu Apr 09, 2020 12:55 pm

Hello jagiacone.
Please provide us some additional information:

1. OS of the server where ONLYOFFICE is installed.
2. Type of installation of Document Server (docker, exe, deb/rpm).
3. Version of ONLYOFFICE Document Server installed.
4. Are you using Community Edition or different ONLYOFFICE product?
5. Also let me know version of MacOS, device model, Firefox browser that you are using.

mipi
Posts: 3
Joined: Fri Jan 31, 2020 2:52 pm

Re: scrolling to fast

Post by mipi » Tue May 05, 2020 10:20 pm

Hi, I will try to answer your questions:
I cannot provide some particular document. This issue occurs on EVERY document.

1. OS of the server where ONLYOFFICE Document Server is installed
I guess WINDOWS. Id I understand you right. This Server will be provided by my Highschool of Music. I use OnlyOffice for my lessons plan on NextCloud

2. Type of installation of Document Server (docker, exe, deb/rpm).
Sorry, I do not know

3. Version of ONLYOFFICE Document Server installed.
ONLYOFFICE/5.5.1.76

4. Please specify the version of Nextcloud connector you are using.
Where can I find it?

5. Specify iOS version of iPhone and iPad Pro you are using.
The last one, but it doesn't matter. This problem occurs on every version of iOS

6. How did you perform the test? Did you use mobile app or connect to portal via browser?
Via Safari on iOS or macOS. I would like to share this doc with my students. I tested alreday with some of them. No matter which platform they use - Android, iOS or macOS - scrolling is way to fast! It is impossible to see a plan I created, because a little finger move takes you immediately out of the document.

Carl
Posts: 353
Joined: Thu Apr 12, 2018 10:00 am

Re: scrolling to fast

Post by Carl » Tue May 12, 2020 8:11 am

Hello mipi,

Could you please specify if the issue occurs in all types of files (text documents, spreadsheets, presentations) or only in some particular ones? We have a bug regarding fast scrolling in spreadsheets on iOS devices. If you encounter this issue in all file types, could you please create a screen capture where you reproduce the issue?

jedibrooker
Posts: 5
Joined: Fri Sep 27, 2019 5:26 am

Re: scrolling to fast

Post by jedibrooker » Sat May 16, 2020 5:35 am

I too have the same issue on both mobile and desktop. Mobile a very small movement with my finger makes it scroll about 100 lines/cells.

Same problem with desktop and my touchpad.

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