ONLYOFFICE cannot be reached. Please contact admin

Issues during installation, usage and configuring
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aisasikh
Posts: 4
Joined: Mon Feb 24, 2020 10:19 pm

ONLYOFFICE cannot be reached. Please contact admin

Post by aisasikh » Mon Feb 24, 2020 10:27 pm

After configuring the ssl certs on both only office and owncloud. I am getting the below error while accessing the files.
However, error disappear. If user open below link in there browser and they will be able to open and edit all the documents.

https://<server-fqdn>/web-apps/apps/api/documents/api.js

Any help will be greatly appreciated. I am also not able to find the error logs, where I should check.

Carl
Posts: 396
Joined: Thu Apr 12, 2018 10:00 am

Re: ONLYOFFICE cannot be reached. Please contact admin

Post by Carl » Tue Feb 25, 2020 7:34 am

Hello aisasikh,

Please specify the following:

1. Are ownCloud and Document Server installed on different machines?
2. Versions of OC, DS and ONLYOFFICE connector app.
3. Send a screenshot of the ONLYOFFICE connector app settings in ownCloud.
4. Reproduce the issue with open browser console and check if there are errors in Network and Console tabs.

Document Server logs are located in
/var/log/onlyoffice/documentserver (deb/rpm installation)
/app/onlyoffice/DocumentServer/logs/documentserver/ (docker)

aisasikh
Posts: 4
Joined: Mon Feb 24, 2020 10:19 pm

Re: ONLYOFFICE cannot be reached. Please contact admin

Post by aisasikh » Tue Feb 25, 2020 6:41 pm

Hello Carl - Please find the details below

1 - They are both install on different server on same LAN network. on Ubuntu 18.04 vm in VMware based environment.
2- Version | OC : 10.3.2 || OF : 4.1.3
3 - attached image
4 - find attached images - It fails at api.js. As, I mentioned, after running api.js URL (https://<server-fqdn>/web-apps/apps/api/documents/api.js) I am able to open the the documents using owncloud.

Let me know, if you need for more information. I really appreciate all your help.
Attachments
OF-OC-Network.PNG
OF-OC-Network.PNG (88.68 KiB) Viewed 1336 times
OF-OC.PNG
OF-OC.PNG (59.19 KiB) Viewed 1336 times

Carl
Posts: 396
Joined: Thu Apr 12, 2018 10:00 am

Re: ONLYOFFICE cannot be reached. Please contact admin

Post by Carl » Wed Feb 26, 2020 8:25 am

Thank you for the screenshots.

Please try to disable the advanced server settings in the connector app and check the result.

aisasikh
Posts: 4
Joined: Mon Feb 24, 2020 10:19 pm

Re: ONLYOFFICE cannot be reached. Please contact admin

Post by aisasikh » Thu Feb 27, 2020 10:35 pm

Still getting the same error
Attachments
OF-OC-1.PNG
OF-OC-1.PNG (13.39 KiB) Viewed 1323 times

aisasikh
Posts: 4
Joined: Mon Feb 24, 2020 10:19 pm

Re: ONLYOFFICE cannot be reached. Please contact admin

Post by aisasikh » Wed Mar 04, 2020 6:08 pm

any suggestions to resolve the issue ?

Carl
Posts: 396
Joined: Thu Apr 12, 2018 10:00 am

Re: ONLYOFFICE cannot be reached. Please contact admin

Post by Carl » Mon Mar 16, 2020 10:32 am

Hello aisasikh,
Sorry for the delayed reply.

Can you check if the issue can be reproduced in any other browser (Firefox, for example)?

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