Can't download files from Comms Server

Questions/problems on Docker
mrman
Posts: 52
Joined: Sun Oct 25, 2015 12:15 pm

Can't download files from Comms Server

Post by mrman » Thu Jul 21, 2016 4:22 am

Hi,

When I select a document to download and click download, i am redirected to the following url:

https://comms/products/files/httphandle ... d&fileid=5

With the following error:
This site can’t be reached

The web page at https://comms/products/files/httphandle ... d&fileid=5 might be temporarily down or it may have moved permanently to a new web address.
ERR_INVALID_RESPONSE
However I can open the document in the online editor and download from there...

Any ideas?

mrman
Posts: 52
Joined: Sun Oct 25, 2015 12:15 pm

Re: Can't download files from Comms Server

Post by mrman » Thu Jul 28, 2016 10:35 pm

Hi Guys,

Can anyone help?

Dean
Posts: 700
Joined: Tue Sep 30, 2014 11:04 am

Re: Can't download files from Comms Server

Post by Dean » Tue Aug 02, 2016 2:05 pm

Hello,

Is the fileid the same for the link you've sent and the document opened for editing?

If the ID is the same and file is not empty, please send us the logs from the /app/onlyoffice/DocumentServer/logs/docservice/out.log

mrman
Posts: 52
Joined: Sun Oct 25, 2015 12:15 pm

Re: Can't download files from Comms Server

Post by mrman » Thu Aug 04, 2016 6:44 am

Out from Log:

[2016-06-24 11:32:55.741] [WARN] nodeJS - update cluster with 1 workers
[2016-06-24 11:32:55.769] [WARN] nodeJS - worker 788 started.
[2016-06-24 11:32:55.782] [WARN] nodeJS - update cluster with 1 workers
[2016-06-24 11:32:56.605] [WARN] nodeJS - Express server starting...
[2016-06-24 11:32:56.632] [ERROR] nodeJS - redisClient error Error: Redis connection to localhost:6379 failed - connect ECONNREFUSED 127.0.0.1:6379
[2016-06-24 11:32:56.634] [ERROR] nodeJS - [AMQP] Error: connect ECONNREFUSED 127.0.0.1:5672
at Object.exports._errnoException (util.js:870:11)
at exports._exceptionWithHostPort (util.js:893:20)
at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1061:14)
[2016-06-24 11:32:56.834] [ERROR] nodeJS - redisClient error Error: Redis connection to localhost:6379 failed - connect ECONNREFUSED 127.0.0.1:6379
[2016-06-24 11:32:57.176] [ERROR] nodeJS - redisClient error Error: Redis connection to localhost:6379 failed - connect ECONNREFUSED 127.0.0.1:6379
[2016-06-24 11:32:57.636] [ERROR] nodeJS - [AMQP] Error: connect ECONNREFUSED 127.0.0.1:5672
at Object.exports._errnoException (util.js:870:11)
at exports._exceptionWithHostPort (util.js:893:20)
at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1061:14)
[2016-06-24 11:32:57.755] [ERROR] nodeJS - redisClient error Error: Redis connection to localhost:6379 failed - connect ECONNREFUSED 127.0.0.1:6379
[2016-08-04 06:32:36.241] [WARN] nodeJS - update cluster with 1 workers
[2016-08-04 06:32:36.255] [WARN] nodeJS - worker 855 started.
[2016-08-04 06:32:36.275] [WARN] nodeJS - update cluster with 1 workers
[2016-08-04 06:32:38.840] [WARN] nodeJS - Express server starting...
[2016-08-04 06:32:39.226] [WARN] nodeJS - Express server listening on port 8000 in production-linux mode
[2016-08-04 06:32:40.965] [WARN] nodeJS - update cluster with 1 workers
[2016-08-04 06:32:40.982] [WARN] nodeJS - worker 891 started.
[2016-08-04 06:32:40.996] [WARN] nodeJS - update cluster with 1 workers
[2016-08-04 06:32:42.019] [WARN] nodeJS - Express server starting...
[2016-08-04 06:32:42.156] [WARN] nodeJS - Express server listening on port 8000 in production-linux mode
[2016-08-04 06:32:46.460] [ERROR] nodeJS - error description: docId = DVd5x3f1YGNRFqGuC_Y_ errorId = Other error
[2016-08-04 06:32:46.474] [ERROR] nodeJS - error description: docId = bkP6x_P_FyCAk78OZ9k_ errorId = Other error

Dean
Posts: 700
Joined: Tue Sep 30, 2014 11:04 am

Re: Can't download files from Comms Server

Post by Dean » Thu Aug 04, 2016 11:40 am

Can you download folders?
Can you download files from the e-mail attachments?
What is the exact link to open the file for editing?

mrman
Posts: 52
Joined: Sun Oct 25, 2015 12:15 pm

Re: Can't download files from Comms Server

Post by mrman » Thu Aug 04, 2016 10:54 pm

I can download folders, the issue is limited to any files...

I check the checkbox next to the file click download and I get the error message in the first post.

Eugenie
Posts: 134
Joined: Mon Aug 25, 2014 10:11 am

Re: Can't download files from Comms Server

Post by Eugenie » Tue Aug 09, 2016 12:55 pm

Hello,

Unfortunately we cannot reproduce the issue. Probably something is blocking a correct download of files on your server. Please check your Firewall settings.

Please also check if folders which are downloaded are empty.

mrman
Posts: 52
Joined: Sun Oct 25, 2015 12:15 pm

Re: Can't download files from Comms Server

Post by mrman » Wed Aug 10, 2016 1:05 am

What firewall rules do I need?

Eugenie
Posts: 134
Joined: Mon Aug 25, 2014 10:11 am

Re: Can't download files from Comms Server

Post by Eugenie » Wed Aug 10, 2016 11:43 am

You should discuss and check it with your system administrator. It's up to you to find what is blocking a correct download on your side

mrman
Posts: 52
Joined: Sun Oct 25, 2015 12:15 pm

Re: Can't download files from Comms Server

Post by mrman » Sun Aug 14, 2016 9:46 pm

Hi,

I am the system engineer... Not to worry, it would had been useful to know which ports needed to be opened without having to apply and any/any between these IP's and work backwards... This requires lots of change control...

Post Reply