Hello Friends.
I'm come across a problem that i can't solve and i don't know why and i hope you can help.
My Problem is, that when a User connects over the Internet to my OnlyOffice, he can't upload or edit any files. I get the errormessage:
ONLYOFFICE™ is not available. Please contact us at support@onlyoffice.com
From the LAN there is no Problem, only from the Internet...
I tryed some different things out, but nothing worked.
I don't know if i done something wrong in the Konfigurations(Documentservice) or what the Problem is.
My Documentservice Settings are:
http://mydomain.com/coauthoring/CommandService.ashx
http://mydomain.com/FileUploader.ashx
http://mydomain.com/ConvertService.ashx
http://mydomain.com
My OnlyOffice is installed on an Hyper-V Cluster on a VM that is running an Ubuntu 16.04 LTS.
The installation is done with Docker(installation Guid from OO without the Mailserver), and the DMZ is done with a Netscaler(that should be correct configurated).
Regards
DomCom
Problem with access from the Internet
Re: Problem with access from the Internet
Hello!
Please show your settings of Document Service Location, there is no first one.
Please show your settings of Document Service Location, there is no first one.
Re: Problem with access from the Internet
Hi maxim.
The Document Service Location is
/web-apps/apps/api/documents/api.js
When i add my DNS to the string nothing changes, i still get the error 302 found.
The Document Service Location is
/web-apps/apps/api/documents/api.js
When i add my DNS to the string nothing changes, i still get the error 302 found.
Re: Problem with access from the Internet
Hello domcom!
Please change next
1. "/web-apps/apps/api/documents/api.js" to "/ds-vpath/web-apps/apps/api/documents/api.js"
2.
"http://mydomain.com/coauthoring/CommandService.ashx" - "http://onlyoffice-document-server/coaut ... rvice.ashx
"http://mydomain.com/FileUploader.ashx" - "http://onlyoffice-document-server/FileUploader.ashx"
"http://mydomain.com/ConvertService.ashx" - "http://onlyoffice-document-server/ConvertService.ashx"
3. The last one should be your domain name
Example
Please change next
1. "/web-apps/apps/api/documents/api.js" to "/ds-vpath/web-apps/apps/api/documents/api.js"
2.
"http://mydomain.com/coauthoring/CommandService.ashx" - "http://onlyoffice-document-server/coaut ... rvice.ashx
"http://mydomain.com/FileUploader.ashx" - "http://onlyoffice-document-server/FileUploader.ashx"
"http://mydomain.com/ConvertService.ashx" - "http://onlyoffice-document-server/ConvertService.ashx"
3. The last one should be your domain name
Example