Problem with access from the Internet

[domcom]

Hello Friends.

I'm come across a problem that i can't solve and i don't know why and i hope you can help.

My Problem is, that when a User connects over the Internet to my OnlyOffice, he can't upload or edit any files. I get the errormessage:
ONLYOFFICE™ is not available. Please contact us at support@onlyoffice.com
From the LAN there is no Problem, only from the Internet...

I tryed some different things out, but nothing worked.

I don't know if i done something wrong in the Konfigurations(Documentservice) or what the Problem is.

My Documentservice Settings are:
http://mydomain.com/coauthoring/CommandService.ashx
http://mydomain.com/FileUploader.ashx
http://mydomain.com/ConvertService.ashx
http://mydomain.com

My OnlyOffice is installed on an Hyper-V Cluster on a VM that is running an Ubuntu 16.04 LTS.
The installation is done with Docker(installation Guid from OO without the Mailserver), and the DMZ is done with a Netscaler(that should be correct configurated).

Regards
DomCom

[Maxim]

Hello!
Please show your settings of Document Service Location, there is no first one.

[domcom]

Hi maxim.

The Document Service Location is
/web-apps/apps/api/documents/api.js

When i add my DNS to the string nothing changes, i still get the error 302 found.

[Maxim]

Hello domcom!
Please change next
1. "/web-apps/apps/api/documents/api.js" to "/ds-vpath/web-apps/apps/api/documents/api.js"
2.
"http://mydomain.com/coauthoring/CommandService.ashx" - "http://onlyoffice-document-server/coaut ... rvice.ashx
"http://mydomain.com/FileUploader.ashx" - "http://onlyoffice-document-server/FileUploader.ashx"
"http://mydomain.com/ConvertService.ashx" - "http://onlyoffice-document-server/ConvertService.ashx"
3. The last one should be your domain name

Example

Document Service Location.png (47.69 KiB) Viewed 1540 times