confluence addon say "ONLYOFFICE cannot be reached"

Integration questions/issues
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lordleto
Posts: 1
Joined: Fri Oct 25, 2019 7:34 am

confluence addon say "ONLYOFFICE cannot be reached"

Post by lordleto » Fri Oct 25, 2019 7:45 am

I was install ONLYOFFICE Connector for Confluence (confluence v.6.15.2)
Run document server by docker:
docker run -i -t -d -p 80:80 -p 443:443 -v /app/onlyoffice/DocumentServer/logs:/var/log/onlyoffice -v /app/onlyoffice/DocumentServer/data:/var/www/onlyoffice/Data -v /app/onlyoffice/DocumentServer/lib:/var/lib/onlyoffice -v /app/onlyoffice/DocumentServer/db:/var/lib/postgresql -e JWT_ENABLED=true onlyoffice/documentserver

add certs to documentserver

And when I try add setting to ONLYOFFICE Connector for Confluence (https://myserver.ru/, secret), confluence say error: ONLYOFFICE cannot be reached.

What is happened?

Carl
Posts: 200
Joined: Thu Apr 12, 2018 10:00 am

Re: confluence addon say "ONLYOFFICE cannot be reached"

Post by Carl » Sun Nov 03, 2019 7:36 am

Hello lordleto,

Please check if there are any errors in
/app/onlyoffice/DocumentServer/logs/documentserver/converter/ and /docservice/

Also please make sure that both servers can be accessed by each other via domain names.

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