The service failed from document-server.

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djk81
Posts: 11
Joined: Tue Mar 05, 2019 8:28 am

The service failed from document-server.

Post by djk81 » Wed Sep 25, 2019 1:15 pm

On Today. we have serious troubled with document-server. It is failed to response our convert(Docx to PDF)/edit API request.
The response code is 504, Gateway failed.
Our document-server env is working on the Amazon's AWS. And console of AWS was warning to us about CPU-Usage is about to 99%.

It was server down. We couldn't access to Terminal. So we have to restart our AWS instance. then It seems fine after that.

But we couldn't find any specific reason of this accident.
I attached document-server's log. (and the log of GC folder seems to be cleared after restart.

This accident had happened at about PM 02:20 ~ PM 02:50 on 25/sep/2019 (In korean time UTC + 9)

1. The file is okay it was just normal docx file on the first failed request. It is small size. normally working with convert/edit service.
2. About in our AWS-console. The midnight on yesterday. The warning of CPU-Usage 99% was happened few times.

If you want more log or information for this. please let me know. (if you want the more/other log. you should tell me that location on the document-server correctly.)


The file attaching is failed with limit of file size. So Here is link you can download.
https://drive.google.com/open?id=15wRZB ... iIsYPOMOop

Andrew
Posts: 101
Joined: Mon Apr 01, 2019 1:09 pm

Re: The service failed from document-server.

Post by Andrew » Tue Oct 22, 2019 9:42 am

Hello djk81,

Thank you for report, please specify additional information about your installation:

1. OS of the server where ONLYOFFICE Document Server is installed.
2. Type of installation of Document Server (docker, deb/rpm).
3. Version of Document Server.
4. Is it first time you face this issue?

djk81
Posts: 11
Joined: Tue Mar 05, 2019 8:28 am

Re: The service failed from document-server.

Post by djk81 » Tue Jan 07, 2020 9:20 am

Hello.

1. OS of the server where ONLYOFFICE Document Server is installed.
-> CentOS Linux release 7.6.1810 (Core)

2. Type of installation of Document Server (docker, deb/rpm).
-> I just follewed this link. (yum)
-> https://helpcenter.onlyoffice.com/serve ... entos.aspx

3. Version of Document Server.
-> 5.2.2.

4. Is it first time you face this issue?
-> Yes. it was.

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