New Community Sever Install Stuck On Setting Up Portal

Issues during installation and related to database
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yanuk
Posts: 6
Joined: Thu Jun 08, 2017 2:27 am

New Community Sever Install Stuck On Setting Up Portal

Post by yanuk » Thu Jun 08, 2017 2:31 am

Hi
I have a fresh Ubuntu 17 on VM and installed the CS via docker following the instructions. All went well, but the install is now stuck at the inital welcome screen of "We are working on it", Do not refresh the page or shut down your computer, etc..

It's been 12 hours I've left it on.

What could have gone wrong or where do I check the error log to see what went wrong?

Thanks in advance.

Maxim
Posts: 1751
Joined: Tue Oct 11, 2016 2:34 pm

Re: New Community Sever Install Stuck On Setting Up Portal

Post by Maxim » Tue Jun 13, 2017 11:27 am

Hello yanuk!
Specify please what instruction did you follow to install Onlyoffice?

yanuk
Posts: 6
Joined: Thu Jun 08, 2017 2:27 am

Re: New Community Sever Install Stuck On Setting Up Portal

Post by yanuk » Wed Jun 14, 2017 10:14 am

Hi Maxim!
I have originally followed instructions from https://www.linuxbabe.com/linux-server/ ... untu-16-04

I have deleted and reinstalled at least 10 times the last few days and finally managed to get it running already. Not sure what went wrong but all's almost good now.

Maxim
Posts: 1751
Joined: Tue Oct 11, 2016 2:34 pm

Re: New Community Sever Install Stuck On Setting Up Portal

Post by Maxim » Wed Jun 14, 2017 12:46 pm

Hello yanuk!
Next time we recommend you to install using this instruction. It's much easier.
The way you have chosen to install is great for the opportunity to configure docker images like ports, mapping folders and so on...but using provided script would be much easier i suppose. Anyway i hope you enjoy Onlyoffice.

HerbeMannABg
Posts: 2
Joined: Sat Oct 14, 2017 1:54 pm
Location: Poland
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New Community Sever Install Stuck On Setting Up Portal

Post by HerbeMannABg » Fri Oct 20, 2017 9:36 pm

Please read the INSTALL.txt file included in the archive. Its very very easy to install the script. If you have problems, please email us or post in this forum.

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