Using onlyoffice in Nextcloud - document could not be saved

Issues during installation and related to database
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greavette
Posts: 9
Joined: Thu Jun 01, 2017 1:12 pm

Using onlyoffice in Nextcloud - document could not be saved

Post by greavette » Thu Jun 01, 2017 1:33 pm

Hello Team,

I've setup onlyoffice document server on my CentOS 7 virtual machine and I'm connecting to it from Nextcloud 11.0.3. I'm getting an error in Nextcloud that may be a Nextcloud only issue but I thought I would try my question here to see if others have had the same issue.

I've successfully setup Onlyoffice and I've successfully added my ssl certificate. I can see the welcome page for onlyoffice. I've successfully connected my onlyoffice But when I try to open a document in Nextcloud using onlyoffice I receive a warning message:

"The document could not be saved. Please check connection settings or contact your administrator."

Has anyone seen this problem and found a solution they are willing share.

Thank you.

Maxim
Posts: 1790
Joined: Tue Oct 11, 2016 2:34 pm

Re: Using onlyoffice in Nextcloud - document could not be sa

Post by Maxim » Fri Jun 02, 2017 6:28 am

Hello greavette!
There is an answer "..check connection settings..". Requests from Onlyoffice host cannot reach NC host. You check accessibility of NC host from virtual machine. Enter the virtual machine and try to ping NC host. I suppose that there is smth. wrong with network settings of virtual machine. Try to set "bridge" mode in network settings.

greavette
Posts: 9
Joined: Thu Jun 01, 2017 1:12 pm

Re: Using onlyoffice in Nextcloud - document could not be sa

Post by greavette » Fri Jun 02, 2017 1:53 pm

Hello Maxim,

Thank you very much for your reply.

I've confirmed that my networking is setup properly on my onlyoffice. I can, from my onlyoffice server, ping my Nextcloud server. My Nextcloud server can connect to my onlyoffice server (when I added the onlyoffice app in Nextcloud and put in the necessary connection details I was greeted with a successful connection from Nextcloud to onlyoffice).

onlyoffice starts to open in my Nextcloud. But how does onlyoffice, once it opens, save the files in Nextcloud? Is there a setting in Nextcloud or in onlyoffice that allows the saving of these files that I need to set?

Thank you.

Maxim
Posts: 1790
Joined: Tue Oct 11, 2016 2:34 pm

Re: Using onlyoffice in Nextcloud - document could not be sa

Post by Maxim » Mon Jun 05, 2017 8:42 am

Hello greavette!
Take a look here
You need to set Document Editing Service address
Settings.png
Settings.png (38.6 KiB) Viewed 3094 times
in case like this
Image
if you need that ti would be accessible from extern like this
Image
you need to set Advanced server settings

greavette
Posts: 9
Joined: Thu Jun 01, 2017 1:12 pm

Re: Using onlyoffice in Nextcloud - document could not be sa

Post by greavette » Mon Jun 26, 2017 6:54 pm

Excellent response Maxim! Thanks for this very detailed response. I've successfully setup my onlyoffice document server now and connected it to my Nextcloud 12 server.

Maxim
Posts: 1790
Joined: Tue Oct 11, 2016 2:34 pm

Re: Using onlyoffice in Nextcloud - document could not be sa

Post by Maxim » Tue Jun 27, 2017 6:41 am

Hello greavette!
You are always welcome!

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