Document Server cannot connect public IP

Issues during installation and related to database
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longld
Posts: 2
Joined: Thu Dec 12, 2019 5:02 am

Document Server cannot connect public IP

Post by longld » Thu Dec 12, 2019 5:14 am

Hello!
I've installed the Document Server on a Windows Server 2016. Everything works great in local address, but i cannot connect via public IP address:
Local.jpg
Local.jpg (21.2 KiB) Viewed 504 times
Public.jpg
Public.jpg (26.09 KiB) Viewed 504 times
Please see in attachment
Any idea ?
Thanks

Andrew
Posts: 101
Joined: Mon Apr 01, 2019 1:09 pm

Re: Document Server cannot connect public IP

Post by Andrew » Thu Dec 12, 2019 9:16 am

Hello longld,

It could be routing problems or firewall may block your connection, please check firewall settings. Do you have a static public ip address on this machine without NAT or proxy? If your network configuration uses NAT please check port forwarding rules for external/internal networks.

longld
Posts: 2
Joined: Thu Dec 12, 2019 5:02 am

Re: Document Server cannot connect public IP

Post by longld » Fri Dec 13, 2019 4:18 pm

Thanks for respond, Andrew,
I have google cloud VPS for test:
35.223.191.106
User remote: longld
Password: ,(!\N2L_?0ZfGmN

I'm beginner for network config, can you help me config example for window server 2012 ?
I install success:
Capture.jpg
Capture.jpg (132.72 KiB) Viewed 474 times
Thank you so much

Carl
Posts: 322
Joined: Thu Apr 12, 2018 10:00 am

Re: Document Server cannot connect public IP

Post by Carl » Mon Dec 16, 2019 11:08 am

Hello longld,

If you see the Welcome page of the Document Server, it means it is functioning correctly. Inability to access it via external IP must be fixed on your network level. I'm afraid we cannot give any advice on that.

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