Connection is lost error in documents server

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cccaballero
Posts: 1
Joined: Wed Apr 05, 2017 1:22 pm

Connection is lost error in documents server

Post by cccaballero » Wed Apr 05, 2017 1:44 pm

Hi, I just installed the version 4.3.0-340 of the onlyoffice-documentserver_amd64.deb package in a virtualbox ubuntu 16.04 server, and when I try to open a document (from the owncloud plugin or directly with the api), It takes a long time to load and finaly it shows a warning dialog saying "Connection is lost. You can still view the document, but will not be able to download or print until the connection is restored." without load the document, looking at the browser network tool it throws a lot of 502 bad gateway errors in urls like http://192.168.55.105/2017-03-31-18-44/ ... 1399525096, 192.168.55.105 is the ip of the virtual server.

Maxim
Posts: 1781
Joined: Tue Oct 11, 2016 2:34 pm

Re: Connection is lost error in documents server

Post by Maxim » Fri Apr 07, 2017 12:40 pm

Hello cccaballero!
1 it would be great to check HAR file while document opening process, maybe some services don't start.
2 check logs /var/log/onlyoffice for errors
3 also use netstat -ntpl to display ports. Here you can find ports which must be listened

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