Downloaded Word files crash Office

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jborne
Posts: 1
Joined: Mon Jan 09, 2017 3:49 pm

Downloaded Word files crash Office

Post by jborne » Mon Jan 09, 2017 3:58 pm

I see a lot of people here using OnlyOffice successfully. So I have to assume there's something unique about the issue I'm having.

Any Word file I download from OnlyOffice crashes Word. I've tried using Office 2010, Office 2014, and Office 2016 and I get the same result. I even tried running officerecovery.com's recovery for Word on the files and that crashes as well.

Can anyone help?

Maxim
Posts: 1786
Joined: Tue Oct 11, 2016 2:34 pm

Re: Downloaded Word files crash Office

Post by Maxim » Tue Jan 10, 2017 10:08 am

Hello!
1 Send us example of downloaded OnlyOffice file (you can provide link to download (maybe in onlyoffice) or send us to support@onlyoffice.com)
2 Did you try to open the file with Open Office for example (not only OnlyOffice)?
3 Did you try to open the file on another PC?

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