Where are my updated data saved?

craucy
Posts: 10
Joined: Mon Dec 07, 2015 4:36 pm
Location: Beglium

Re: Where are my updated data saved?

Post by craucy » Sun Apr 10, 2016 10:47 am

Really no one?

Dean
Posts: 700
Joined: Tue Sep 30, 2014 11:04 am

Re: Where are my updated data saved?

Post by Dean » Mon Apr 11, 2016 8:26 am

Hello,

So far I have an assumption of your file not being stored on server at all.

So, would you please send us the errors from the Console (F12 in browser) with the error appearing when the file is saved and logs from the Document server.

craucy
Posts: 10
Joined: Mon Dec 07, 2015 4:36 pm
Location: Beglium

Re: Where are my updated data saved?

Post by craucy » Tue Apr 12, 2016 8:44 am

Hello Dean,

There is no error when I save. I can save the file and when I open it again everything is well saved. But on the server I don't see any modification of the file (only one version of the file in file_X). And when I try to move the file to another location within the community server, only the original file is moved (so without any modification).

Which one of the log file would you need?

Thanks for your help!

Regards,

Christopher.

thiagosena
Posts: 1
Joined: Fri Jun 10, 2016 3:53 am

Re: Where are my updated data saved?

Post by thiagosena » Fri Jun 10, 2016 4:05 am

I'm having the same problem. :( :(

Dean
Posts: 700
Joined: Tue Sep 30, 2014 11:04 am

Re: Where are my updated data saved?

Post by Dean » Fri Jun 10, 2016 3:37 pm

We need logfiles from the /var/log/onlyoffice which refer to the document server (DocService). Also we need a .har file from the browser appearing when the document is saved.

Post Reply