Only Office docs 2nd page problem

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TMT_Nele
Posts: 1
Joined: Fri Jun 04, 2021 2:22 pm

Only Office docs 2nd page problem

Post by TMT_Nele » Tue Jun 08, 2021 7:57 am

We are using Only Office in our Nextcloud. For the last four weeks we experience the following issue when creating doc documents:

First page we can fully type and fill text. Once we reach the bottom of the page and the second page is created, the cursor jumps to the bottom and we can only write in the last line of the page. Same problem with all pages following. There is no problem with the header or footer. The borders are set correctly.
Has anyone experienced the same issue an can support?

Thx,

Nele
CEO TMT GmbH

Alexandre
Posts: 329
Joined: Thu Dec 12, 2019 11:08 am

Re: Only Office docs 2nd page problem

Post by Alexandre » Thu Jun 10, 2021 8:28 am

Hello Nele.
Please provide us with information about your installation:
1. OS of the server where ONLYOFFICE Document Server is installed.
2. Type of installation of Document Server (docker, deb/rpm, exe).
3. Version of Document Server, Nextcloud.
4. Version of ONLYOFFICE connector.
5. How you performed Document server installation, point me also to the link of the guide you used.

As for the issue in general.
For the last four weeks we experience the following issue when creating doc documents:
Did you change anything on the servers side before the issue occurred? Or the error persists since first day of installation\integration?
Could you please attach the example of the file where issue is reproducible and provide us with exact scenario of the issue (please make a video file) to your reply.

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