Slow to access document server

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Joined: Fri Mar 10, 2017 10:04 pm

Slow to access document server

Post by sbeaver » Wed May 17, 2017 1:46 pm


All of the users on our evaluation system are experiencing the same issue. This first time they access OO each day it takes more than one minute for the server to respond. After that first use, it becomes faster (normal). We are evaluating with the community edition on CentOS installed manually (NOT Docker)

I have read that this may be caused by the system making a call to external URL(s) and that this may be disabled in the configuration, but those reports concerned Windows systems.

Is there a solution to this problem for Linux based installs?

Thanks for your help. We are enjoying OnlyOffice very much (except for this issue)

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Joined: Tue Jul 24, 2018 6:01 am

Re: Slow to access document server

Post by briansagess » Tue Jul 24, 2018 6:12 am


Perhaps, you should send them an access to your server to or check the issues in the HelpCenter Some server connection issues are mentioned there too. Hope that helps.

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Affiliations: with OnlyOffice International Alfred University Program papergrader community.

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