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OnlyOffice Desktop Editors for Mac crashes on launch

Posted: Thu Jan 24, 2019 8:23 pm
by rtoads
It just crashes instantly. This is the latest version downloaded yesterday.

Here's part of the crash report for your edification. I'd be happy to send you the rest of it.

Process: ONLYOFFICE [2733]
Path: /Applications/ONLYOFFICE.app/Contents/MacOS/ONLYOFFICE
Identifier: asc.onlyoffice.ONLYOFFICE
Version: 5.2.1 (293)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: ONLYOFFICE [2733]
User ID: 501

Date/Time: 2019-01-24 13:19:21.635 -0700
OS Version: Mac OS X 10.11.6 (15G22010)
Report Version: 11
Anonymous UUID: B8EB1522-2881-4BA3-6DE5-16839DB6616E

Sleep/Wake UUID: A0FF6D91-15CE-4E68-9571-51B40C71B402

Time Awake Since Boot: 76000 seconds
Time Since Wake: 1600 seconds

System Integrity Protection: enabled

Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
Crashing on exception: -[ASCCommonViewController setTouchBar:]: unrecognized selector sent to instance 0x7f8b537404b0

...

Model: MacBookAir7,1, BootROM MBA71.0178.B00, 2 processors, Intel Core i7, 2.2 GHz, 8 GB, SMC 2.26f2
Graphics: Intel HD Graphics 6000, Intel HD Graphics 6000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.21.95.178.1a2)
Bluetooth: Version 4.4.6f4, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.0 Bus
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Air, Apple Inc., 27.2

Re: OnlyOffice Desktop Editors for Mac crashes on launch

Posted: Mon Jan 28, 2019 4:49 pm
by Merc
I am not having a problem opening/launching the OO Desktop app under macOS 10.14.3.

I'll see if I can locate a macOS 10.11 system to test and will report back.

Server
Ubuntu 16.04.5 LTS
Docker version 18.09.1, build 4c52b90
onlyoffice/documentserver 5.2.7.2
onlyoffice/communityserver 9.6.5.771

Client
OnlyOffice Desktop/Mac Version 5.2.1 (293)
macOS 10.14.3 (18D42)

Re: OnlyOffice Desktop Editors for Mac crashes on launch

Posted: Mon Jan 28, 2019 5:15 pm
by Merc
OnlyOffice Desktop/Mac 5.2.1 on macOS 10.11.6 does crash on launch.

OnlyOffice Desktop/Mac 5.1 on macOS 10.11.6 seems to work fine.

Maybe you can download v. 5.1 as a workaround.

Re: OnlyOffice Desktop Editors for Mac crashes on launch

Posted: Thu Jan 31, 2019 3:48 am
by Merc
It appears that v. 5.2.2 has been released with a fix for the macOS 10.11 crash on launch. Download here:

https://download.onlyoffice.com/install ... OFFICE.dmg

Re: OnlyOffice Desktop Editors for Mac crashes on launch

Posted: Fri Feb 01, 2019 12:39 pm
by Maxim
Hello!
There was update on 29.01 that should solve the problem. Please inform if it's not.