OnlyOffice Desktop Editors for Mac crashes on launch

Post Reply
rtoads
Posts: 8
Joined: Wed Jan 23, 2019 11:17 pm

OnlyOffice Desktop Editors for Mac crashes on launch

Post by rtoads » Thu Jan 24, 2019 8:23 pm

It just crashes instantly. This is the latest version downloaded yesterday.

Here's part of the crash report for your edification. I'd be happy to send you the rest of it.

Process: ONLYOFFICE [2733]
Path: /Applications/ONLYOFFICE.app/Contents/MacOS/ONLYOFFICE
Identifier: asc.onlyoffice.ONLYOFFICE
Version: 5.2.1 (293)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: ONLYOFFICE [2733]
User ID: 501

Date/Time: 2019-01-24 13:19:21.635 -0700
OS Version: Mac OS X 10.11.6 (15G22010)
Report Version: 11
Anonymous UUID: B8EB1522-2881-4BA3-6DE5-16839DB6616E

Sleep/Wake UUID: A0FF6D91-15CE-4E68-9571-51B40C71B402

Time Awake Since Boot: 76000 seconds
Time Since Wake: 1600 seconds

System Integrity Protection: enabled

Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
Crashing on exception: -[ASCCommonViewController setTouchBar:]: unrecognized selector sent to instance 0x7f8b537404b0

...

Model: MacBookAir7,1, BootROM MBA71.0178.B00, 2 processors, Intel Core i7, 2.2 GHz, 8 GB, SMC 2.26f2
Graphics: Intel HD Graphics 6000, Intel HD Graphics 6000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.21.95.178.1a2)
Bluetooth: Version 4.4.6f4, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.0 Bus
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Air, Apple Inc., 27.2

Merc
Posts: 55
Joined: Tue Jun 09, 2015 2:29 am

Re: OnlyOffice Desktop Editors for Mac crashes on launch

Post by Merc » Mon Jan 28, 2019 4:49 pm

I am not having a problem opening/launching the OO Desktop app under macOS 10.14.3.

I'll see if I can locate a macOS 10.11 system to test and will report back.

Server
Ubuntu 16.04.5 LTS
Docker version 18.09.1, build 4c52b90
onlyoffice/documentserver 5.2.7.2
onlyoffice/communityserver 9.6.5.771

Client
OnlyOffice Desktop/Mac Version 5.2.1 (293)
macOS 10.14.3 (18D42)

Merc
Posts: 55
Joined: Tue Jun 09, 2015 2:29 am

Re: OnlyOffice Desktop Editors for Mac crashes on launch

Post by Merc » Mon Jan 28, 2019 5:15 pm

OnlyOffice Desktop/Mac 5.2.1 on macOS 10.11.6 does crash on launch.

OnlyOffice Desktop/Mac 5.1 on macOS 10.11.6 seems to work fine.

Maybe you can download v. 5.1 as a workaround.

Merc
Posts: 55
Joined: Tue Jun 09, 2015 2:29 am

Re: OnlyOffice Desktop Editors for Mac crashes on launch

Post by Merc » Thu Jan 31, 2019 3:48 am

It appears that v. 5.2.2 has been released with a fix for the macOS 10.11 crash on launch. Download here:

https://download.onlyoffice.com/install ... OFFICE.dmg

Maxim
Posts: 1821
Joined: Tue Oct 11, 2016 2:34 pm

Re: OnlyOffice Desktop Editors for Mac crashes on launch

Post by Maxim » Fri Feb 01, 2019 12:39 pm

Hello!
There was update on 29.01 that should solve the problem. Please inform if it's not.

Post Reply