Problems generating reports

Adding a first (new) user / portal activity notifications / email / chat
Post Reply
MarinaIETcc
Posts: 1
Joined: Wed Jul 21, 2021 9:07 am

Problems generating reports

Post by MarinaIETcc » Wed Jul 21, 2021 9:30 am

Good Morning,

I have problems generating reports. I try to generate the report but I get an error message. I only have a red module with an image, there is no text (attached screenshot)
What could it be due to?

Image


https://ibb.co/5FXM8m7


Thanks in advance.

Regards, Marina

Alexandre
Posts: 329
Joined: Thu Dec 12, 2019 11:08 am

Re: Problems generating reports

Post by Alexandre » Fri Jul 23, 2021 12:40 pm

Hello Marina.
Please go to the portal > settings > Integration > Document Service. Please make a screenshot of this page. Also please reproduce the issue and attach whole Document Server logs folder to your reply. It’s located here:
Docker: /app/onlyoffice/DocumentServer/logs/documentserver/
deb\rpm: /var/log/onlyoffice/documentserver/

Also let us know versions of installed ONLYOFFICE components and OS version.

Post Reply