Cannot stop installer on Windows startup

Issues during installation and related to database
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alex3137
Posts: 2
Joined: Wed Jul 29, 2020 8:24 am

Cannot stop installer on Windows startup

Post by alex3137 » Wed Jul 29, 2020 8:33 am

Hello

I used Onlyoffice for Windows 10, community edition.

I had to cancel the installation in the middle of the process. Each time I reboot my computer, the installer starts automatically and wants to resume the installation. I didn't find a way to stop this. I tried to uninstall OnlyOffice, looked at startup programs in the task manager,CCcleaner and the registry and I can't find how the installer is launched automatically and how to stop it.

Any idea ?

Thanks

alex3137
Posts: 2
Joined: Wed Jul 29, 2020 8:24 am

Re: Cannot stop installer on Windows startup

Post by alex3137 » Thu Jul 30, 2020 9:54 am

Solved it by stopping the MySQL / Postgres / ElasticSearch etc... services and uninstalling them.

Alexandre
Posts: 163
Joined: Thu Dec 12, 2019 11:08 am

Re: Cannot stop installer on Windows startup

Post by Alexandre » Thu Jul 30, 2020 10:02 am

Hello alex3137.
It’s a little bit strange.
First of all, Community Edition doesn’t support Windows 10. We have information about it here: https://helpcenter.onlyoffice.com/serve ... rsion.aspx

As for the issue, please provide us some additional information:
1. Please let me know full version of Windows 10.
2. Please send us screenshot of installed apps in Programs and Features.
3. Also send us Windows logs from Event Viewer.

By the way, did you try to delete installation file from PC (.exe file)?

Alexandre
Posts: 163
Joined: Thu Dec 12, 2019 11:08 am

Re: Cannot stop installer on Windows startup

Post by Alexandre » Thu Jul 30, 2020 10:37 am

Sorry, I didn't notice that the issue has been resolved already.

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