Mobile Editor Not Working

Issues during installation and related to database
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fendy
Posts: 1
Joined: Thu Jul 02, 2020 12:01 pm

Mobile Editor Not Working

Post by fendy » Thu Jul 02, 2020 12:34 pm

Hi,

I have the Home Server Integration Edition License. Editing using the PC web browser works well.

However, editing using mobile rendering error "Mobile web editors are not available in the Open Source version".

Tried the iOS Nextcloud app, Safari as well as Chome browser on iPhone and none of them work.

How do I get this resolved?

Here's more information regarding the installation:
1) Followed the installation guide here https://helpcenter.onlyoffice.com/serve ... entos.aspx
2) Nextcloud version 19.0.0
3) iOS version 13.5.1
4) License file located in -rw-r--r-- /var/www/onlyoffice/Data/license.lic
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Carl
Posts: 472
Joined: Thu Apr 12, 2018 10:00 am

Re: Mobile Editor Not Working

Post by Carl » Thu Jul 02, 2020 1:26 pm

Hello fendy,

Could you please specify if you used the Open-Source (free) Document Server version before? If yes, please clear the cache of all the apps where you used the document editors.

Also please change the rights for the license file to 755 (chmod 755 license.lic) and try to change its owner to ds:ds (chown ds:ds license.lic).

Let me know the results.

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