Download Failed after installation

[andreylp]

Hello. An error occurs while saving document server settings. If I want to create or change previously created document, the system shows an error "Download Failed".

In log file

Oct 30 12:10:36 onlyoffice1 hyperfastcgi4: ex=System.ArgumentException: An item with the same key has already been added. Key: SERVER_NAME
Oct 30 12:10:36 onlyoffice1 hyperfastcgi4: at System.Collections.Generic.Dictionary`2[TKey,TValue].TryInsert (TKey key, TValue value, System.Collections.Generic.InsertionBehavior behavior) [0x000c1] in <591e184b78744b7b966fda7f1323fb4f>:0
Oct 30 12:10:36 onlyoffice1 hyperfastcgi4: at System.Collections.Generic.Dictionary`2[TKey,TValue].Add (TKey key, TValue value) [0x00000] in <591e184b78744b7b966fda7f1323fb4f>:0
Oct 30 12:10:36 onlyoffice1 hyperfastcgi4: at HyperFastCgi.AppHosts.AspNet.AspNetNativeWebRequest.AddServerVariable (System.String name, System.String value) [0x00000] in <bddc0c4ec1f14767bec937e9673908f1>:0
Oct 30 12:10:36 onlyoffice1 hyperfastcgi4: at HyperFastCgi.Transports.BaseAppHostTransport.AddServerVariable (System.UInt64 requestId, System.Int32 requestNumber, System.String name, System.String value) [0x00041] in <bddc0c4ec1f14767bec937e9673908f1>:0

[Maxim]

Hello andreylp!
So as i understand you have two separate servers: Document Server (192.168.8.102) and Community Server (192.168.8.103), right?
If it's so please set correct value in "Community Server Address" 192.168.8.102 to 192.168.8.103 (Community Server).

[andreylp]

Hello andreylp!
So as i understand you have two separate servers: Document Server (192.168.8.102) and Community Server (192.168.8.103), right?
If it's so please set correct value in "Community Server Address" 192.168.8.102 to 192.168.8.103 (Community Server).

Thanks for your advice! Yes, it's right. I have changed value, after i saw message: 'Command url: The remote server returned an error: (404) Not Found.'

I tried changed web.appsettings.config, after document is opened! But if write something, a window appears: 'File editing start error'.

[Maxim]

Hello!
Why did you try to change web.appsettings.config? Is it really needed?
Please check if the Document Server works - put in browser's tab http://192.168.8.102/web-apps/apps/api/documents/api.js

[andreylp]

Hello!
Why did you try to change web.appsettings.config? Is it really needed?
Please check if the Document Server works - put in browser's tab http://192.168.8.102/web-apps/apps/api/documents/api.js

Is it really needed?

No, it was test.

Please check if the Document Server works

Server works, all configuration files can be open.

[Maxim]

Hello andreylp!
Have you changed ip address of Community Server Address?
Does it work now correctly?

[andreylp]

Hello andreylp!
Have you changed ip address of Community Server Address?
Does it work now correctly?

No, it doesn't
I have changed value, after i saw message: 'Command url: The remote server returned an error: (404) Not Found.'
Document can open, but if write something, a window appears: 'File editing start error'.

[andreylp]

I reinstalled Community Server. It's works. Thanks for your help.

[Maxim]

Hello andreylp!
Not surprised