Hi,
we tried to update our enterprise server on saturday to the latest version and now are getting a 402 response from our installation.
I have seen here (viewtopic.php?f=31&t=10222&p=15185&hilit=402#p15185) that this could maybe be solved by support quickly so I would like to adress it here (support ticket has already been submitted) as we got no response since saturday.
Regards,
Matthias
HTTP 402 with latest update
Re: HTTP 402 with latest update
Hello matthias_k!
If you have a paid license you should contact support@onlyoffice.com or register here and send us your request.
What instruction you followed to install Onlyoffice? Is it docker, RPM/DEB or exe?
If you have a paid license you should contact support@onlyoffice.com or register here and send us your request.
How? Using Control Panel?we tried to update our enterprise server on saturday to the latest version
Code: Select all
and now are getting a 402 response from our installation
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- Posts: 4
- Joined: Wed Jan 17, 2018 11:13 am
Re: HTTP 402 with latest update
Hi Maxim,Maxim wrote:Hello matthias_k!
If you have a paid license you should contact support@onlyoffice.com or register here and send us your request.How? Using Control Panel?we tried to update our enterprise server on saturday to the latest versionWhat instruction you followed to install Onlyoffice? Is it docker, RPM/DEB or exe?Code: Select all
and now are getting a 402 response from our installation
thanks - support has already fixed this - Ticket # 1503: It seems that some outdated licencing info was in the DB. Support has deleted the entries and from there on everthing was fine. Maybe you could look into this, so it doesn't happen again.
Edit: Docker installation - upgrade with control panel.
Regards,
Matthias