Can't load doc if other user hasn't finished editing cell

Tech support for Enterprise Version
Post Reply
rudais
Posts: 23
Joined: Mon Oct 02, 2017 11:14 am

Can't load doc if other user hasn't finished editing cell

Post by rudais » Mon Oct 02, 2017 11:39 am

Hello,

Has anything been done about user "mus" reported issue: viewtopic.php?f=44&t=10069 ?

I also encounter this issue on our installatio with: v4.4.3.7 Doc server, v9.1.0.418 COM server which is running with enterprise license on it.

At the moment users do periodically encounter this issue and are getting quite annoyed by it. I think it even led to data loss first few times, before this behaviour was noticed.

Over all some work around should be made for this as typical office workers will leave tabs with opened doc's in browsers for a long time and admin can't really follow up on that. Without fix it kind of breaks idea of fast editing mode. :(

So far my idea for mitigating this is to set site cookie life time to some smaller value so that users get logged out after a while to avoid documents to be opened for to long, but's that's only a temporary solution to the problem. And I'm not event that sure if it's the best approach to this.

Regards,
R

Maxim
Posts: 1750
Joined: Tue Oct 11, 2016 2:34 pm

Re: Can't load doc if other user hasn't finished editing cel

Post by Maxim » Tue Oct 03, 2017 11:49 am

Hello rudais!
Thank you for the information!
Finally we have found this bug! We will fix it next release.

rudais
Posts: 23
Joined: Mon Oct 02, 2017 11:14 am

Re: Can't load doc if other user hasn't finished editing cel

Post by rudais » Fri Oct 13, 2017 11:26 am

Can we expect fix for this problem to be in upcoming 9.5 release? At the moment I get a fair amount of help requests from users regarding this issues.

Maxim
Posts: 1750
Joined: Tue Oct 11, 2016 2:34 pm

Re: Can't load doc if other user hasn't finished editing cel

Post by Maxim » Tue Oct 17, 2017 6:02 am

Hello rudais!
Can we expect fix for this problem to be in upcoming 9.5 release?
Yes. Also we are going to release Document Server 5.0 soon.

rudais
Posts: 23
Joined: Mon Oct 02, 2017 11:14 am

Re: Can't load doc if other user hasn't finished editing cel

Post by rudais » Tue Oct 17, 2017 1:57 pm

Hello,

I see. thank you for info.

rudais
Posts: 23
Joined: Mon Oct 02, 2017 11:14 am

Re: Can't load doc if other user hasn't finished editing cel

Post by rudais » Thu Nov 09, 2017 7:28 am

Looks like the problem is still there in latest release.

CS: v9.5.1.517
DS: v5.0.3.41

Maxim
Posts: 1750
Joined: Tue Oct 11, 2016 2:34 pm

Re: Can't load doc if other user hasn't finished editing cel

Post by Maxim » Fri Nov 10, 2017 1:56 pm

Hello!
Yes, it's still there, i hope it will be fixed soon.

rudais
Posts: 23
Joined: Mon Oct 02, 2017 11:14 am

Re: Can't load doc if other user hasn't finished editing cel

Post by rudais » Thu Feb 22, 2018 8:15 am

Has there been any updates regarding this bug?

Maxim
Posts: 1750
Joined: Tue Oct 11, 2016 2:34 pm

Re: Can't load doc if other user hasn't finished editing cel

Post by Maxim » Thu Feb 22, 2018 8:34 am

Hello rudais!
It's fixed in the latest version. I have checked just now.

Post Reply