recycle bin show documents that does not exist

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bevito
Posts: 38
Joined: Mon Feb 27, 2017 7:51 am

Re: recycle bin show documents that does not exist

Post by bevito » Tue Jul 02, 2019 8:27 am

Hi Maxim,

In fact, when I log in, I see that my trash bin has 17 items (see my first capture)
When I click on it, the trash bin is empty.
When I click on 'My Documents', the trash bin display 17 items again, but in fact, there is nothing in the trash bin.

If you want, I can do a video clip ?

Thanks for your help.

Best regards

Maxim
Posts: 1945
Joined: Tue Oct 11, 2016 2:34 pm

Re: recycle bin show documents that does not exist

Post by Maxim » Wed Jul 03, 2019 7:58 am

Hello bevito!
Did you try to update docker containers with -skipvc true parameter or restart docker containers?
Onlyoffice vesrion is updeted to the lattest release?
I would recommend to begin with restart all containers.

bevito
Posts: 38
Joined: Mon Feb 27, 2017 7:51 am

Re: recycle bin show documents that does not exist

Post by bevito » Wed Jul 03, 2019 8:26 am

Hello Maxim,

I tried the parameters -skipvc true, and it tells me that every containers are up to date.
There was an update for docker last week (Debian Stretch 1.2.6-3), and I restarted the server, so every containers have been restarted.

I can try to update the host this week (Debian 9 -> Debian 10).

Have a nice day.

Maxim
Posts: 1945
Joined: Tue Oct 11, 2016 2:34 pm

Re: recycle bin show documents that does not exist

Post by Maxim » Thu Jul 04, 2019 8:03 am

Hello bevito!
Can you attach web.log, web.files.log?
Also can you make a video with open console of a browser to see commands?

bevito
Posts: 38
Joined: Mon Feb 27, 2017 7:51 am

Re: recycle bin show documents that does not exist

Post by bevito » Thu Jul 04, 2019 9:04 am

Hello Maxim,

I just send you a private link to download files.

Thank you for your help.

Best regards

bevito
Posts: 38
Joined: Mon Feb 27, 2017 7:51 am

Re: recycle bin show documents that does not exist

Post by bevito » Wed Jul 10, 2019 10:17 pm

Hi Maxim,

I just updated my browser from Firefox ESR 60 to Firefox ESR 68 and the problem is gone.
I tested with Google Chrome too : the problem is indeed gone.

I'm terribly sorry for all the trouble.

Maxim
Posts: 1945
Joined: Tue Oct 11, 2016 2:34 pm

Re: recycle bin show documents that does not exist

Post by Maxim » Fri Jul 12, 2019 5:48 am

Hello bevito!
I have broken my head how to solve your problem )))))))
That's great that you have fixed it!!!

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