Document docx not saved

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Posts: 1
Joined: Sun Dec 10, 2017 2:45 am

Document docx not saved

Post by sebastienbeausoleil » Sun Dec 10, 2017 3:09 pm


A document on which I worked since 1 hour didn't get saved and I lost all the work I've done since I opened the document.

I look in the document server log file and here are the 2 error that seam related with the problem since the timestamps match the last file versions that I found in nextcloud.

If you can help me to understand what I've done wrong, your welcome.


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[2017-12-09 19:47:11.033] [ERROR] nodeJS - changesError: docId = 194362_1512861797_2 Error: Syntax error, unrecognized expression: #status-chat-user-t.johnson@example.com3 Script: Line: 9:16598 userAgent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; NP06; .NET4.0C; .NET4.0E; GWX:DOWNLOADED; GWX:RESERVED; rv:11.0) like Gecko platform: Win32 StackTrace: Error: Syntax error, unrecognized expression: #status-chat-user-t.johnson@example.com3
   at e.error (
   at e.tokenize (
   at e (
   at find (
   at _onUsersChanged (
   at M (
   at Anonymous function (
   at Anonymous function (
   at c (
   at t.Events.trigger (

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[2017-12-09 20:09:22.270] [ERROR] nodeJS - sendServerRequest error: docId = 194362_1512861797_2;url =;data = {"key":"194362_1512861797_2","status":2,"url":"","changesurl":"","history":{"serverVersion":"5.0.4","changes":[{"created":"2017-12-10 00:26:50","user":{"id":"","name":""}},{"created":"2017-12-10 00:47:32","user":{"id":"","name":"Tammy Johnson"}},{"created":"2017-12-10 00:48:35","user":{"id":"","name":""}}]},"users":[""],"actions":[{"type":0,"userid":""}],"lastsave":"2017-12-10T01:06:07.997Z","notmodified":false}^M
Error: Error response: statusCode:404 ;body:^M
{"message":"Files not found"}
    at Request._callback (/var/www/onlyoffice/documentserver/server/Common/sources/utils.js:269:18)
    at Request.self.callback (/var/www/onlyoffice/documentserver/server/Common/node_modules/request/request.js:186:22)
    at emitTwo (events.js:126:13)
    at Request.emit (events.js:214:7)
    at Request.<anonymous> (/var/www/onlyoffice/documentserver/server/Common/node_modules/request/request.js:1163:10)
    at emitOne (events.js:116:13)
    at Request.emit (events.js:211:7)
    at IncomingMessage.<anonymous> (/var/www/onlyoffice/documentserver/server/Common/node_modules/request/request.js:1085:12)
    at Object.onceWrapper (events.js:313:30)
    at emitNone (events.js:111:20)

Posts: 1821
Joined: Tue Oct 11, 2016 2:34 pm

Re: Document docx not saved

Post by Maxim » Tue Dec 12, 2017 7:40 am

Hello sebastienbeausoleil!
According to the log app didn't find a file to save changes.

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