Print PDF From Word

Any issues about docs (uploading, editing and etc.)
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gauburtin
Posts: 5
Joined: Fri Sep 01, 2017 1:10 pm

Print PDF From Word

Post by gauburtin » Fri Sep 01, 2017 1:17 pm

HI, I use OnlyOffice Dpocument Server with Seafile.
I noticed a bug ont the print function into OnlyOffice.
When I click on the print button in OnlyOffice, It generates a PDF file that i can open with Acrobat.
But, within Acrobat (XI), printing is not possible. Acrobat answers that The document could not be printed.
Is there any issue about the PDF file format generated by OnlyOffice ?
Is there any Linux package involved ?
Regards,

Gautier

Maxim
Posts: 1751
Joined: Tue Oct 11, 2016 2:34 pm

Re: Print PDF From Word

Post by Maxim » Mon Sep 04, 2017 10:35 am

Hello gauburtin!
There was a problem with PDF in the Document Server ver. 4.2.X.X
Please specify what a Document Server version you are using, attach logs and attach to the post please PDF file which cannot be printed.

gauburtin
Posts: 5
Joined: Fri Sep 01, 2017 1:10 pm

Re: Print PDF From Word

Post by gauburtin » Tue Sep 05, 2017 6:32 pm

Hi Maxim,

Our version (Document Server) is 4.4.3

I dont not find anything in the logs
/var/log/onlyoffice/documentserver/

You can find the pdf file attached.

Best regards,

Gautier

Maxim
Posts: 1751
Joined: Tue Oct 11, 2016 2:34 pm

Re: Print PDF From Word

Post by Maxim » Wed Sep 06, 2017 6:34 am

Hello gauburtin!
Unfortunately i cannot see your attached file, please provide me with an url to an external storage.

gauburtin
Posts: 5
Joined: Fri Sep 01, 2017 1:10 pm

Re: Print PDF From Word

Post by gauburtin » Wed Sep 06, 2017 7:24 am

Hi Maxim,

You'll find the pdf file at this URL :
https://filesender.renater.fr/?s=downlo ... d28578f4a2
Regards,
Gautier

gauburtin
Posts: 5
Joined: Fri Sep 01, 2017 1:10 pm

Re: Print PDF From Word

Post by gauburtin » Thu Sep 21, 2017 12:22 pm

Hi all,
any news about this bug ?
Regards,
Gautier

Maxim
Posts: 1751
Joined: Tue Oct 11, 2016 2:34 pm

Re: Print PDF From Word

Post by Maxim » Thu Sep 28, 2017 10:52 am

Hello gauburtin!
The file is ok! Please update Onlyoffice to the latest one.

gauburtin
Posts: 5
Joined: Fri Sep 01, 2017 1:10 pm

Re: Print PDF From Word

Post by gauburtin » Mon Oct 02, 2017 11:23 am

Hi Maxim,

I'm sorry to tell you that ou version is currently the last version.
Did you investigate the bug ? What do you mean by "the file is ok" ? Is is printable ?

Regards,

Gautier

Maxim
Posts: 1751
Joined: Tue Oct 11, 2016 2:34 pm

Re: Print PDF From Word

Post by Maxim » Wed Oct 04, 2017 7:13 am

Hello gauburtin!
Is is printable ?
Yes. We didn't find any problem with this file.

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