Large File Loading Issue.

Any issues about docs (uploading, editing and etc.)
globeflex
Posts: 12
Joined: Wed Mar 29, 2017 6:27 am

Large File Loading Issue.

Post by globeflex » Tue Jun 13, 2017 11:15 am

Hello,

We are using below API server.
OS : Ubuntu 14.04 (amd64 ) Installed using PPA
onlyoffice-documentserver
Version : 4.3.5-14

we are using API with C# .Net, Getting loading timeout error when loading large excel file(Above 12 MB),
and browser is contiguously loding..

So is there any file size limit for API ?

Please let me know is there any solution for the same....

Thanks,

Maxim
Posts: 1781
Joined: Tue Oct 11, 2016 2:34 pm

Re: Large File Loading Issue.

Post by Maxim » Tue Jun 13, 2017 11:19 am

Hello globeflex!
There is a limitation that equals 100 Mb.
Please specify technical specifications of the Document Server.
.

globeflex
Posts: 12
Joined: Wed Mar 29, 2017 6:27 am

Re: Large File Loading Issue.

Post by globeflex » Tue Jun 13, 2017 11:30 am

Hello Maxim,

Specifications of the Document Server.

CPU I3 2 Core
RAM 4 GB
HDD at least 500 GB
SWAP Memory: 2 GB
OS Ubuntu 14.04 64bit
Kernel version : 3.19.0
PostgreSQL: version 9.3
nginx: version 1.4.6
nodejs: version 6.11
libstdc++6: version 7.1.0
Redis
RabbitMQ

Maxim
Posts: 1781
Joined: Tue Oct 11, 2016 2:34 pm

Re: Large File Loading Issue.

Post by Maxim » Wed Jun 14, 2017 8:08 am

Hello globeflex!
Is there a way to send us this file to analyze and test (via private message or any other way you want)?
Also specify please any other large files behave the same way?

globeflex
Posts: 12
Joined: Wed Mar 29, 2017 6:27 am

Re: Large File Loading Issue.

Post by globeflex » Wed Jun 14, 2017 9:30 am

Hello Maxim,

Please find attached LargeFile.rar. Download it and extract there is one 18 MB Excel file.
Thanks for you kind support.

Thanks,
Gflex Team

globeflex
Posts: 12
Joined: Wed Mar 29, 2017 6:27 am

Re: Large File Loading Issue.

Post by globeflex » Wed Jun 14, 2017 9:53 am

Hello Maxim,

Please refer below URL and download zip for sample excel.

https://www.dropbox.com/s/5zrgpnvbfwsr4 ... e.rar?dl=0

Thanks for your kind support.


Thanks,
Gflex Team

Maxim
Posts: 1781
Joined: Tue Oct 11, 2016 2:34 pm

Re: Large File Loading Issue.

Post by Maxim » Wed Jun 14, 2017 12:28 pm

globeflex
Also specify please any other large files behave the same way?

Maxim
Posts: 1781
Joined: Tue Oct 11, 2016 2:34 pm

Re: Large File Loading Issue.

Post by Maxim » Wed Jun 14, 2017 1:48 pm

Hello globeflex!
We have found the bug! We will fix it in future releases.
Thank you for the information!

globeflex
Posts: 12
Joined: Wed Mar 29, 2017 6:27 am

Re: Large File Loading Issue.

Post by globeflex » Mon Jul 10, 2017 12:25 pm

Hello Maxim,

Is this Large File Loading Issue is fixed in new release?.

Thanks,

Maxim
Posts: 1781
Joined: Tue Oct 11, 2016 2:34 pm

Re: Large File Loading Issue.

Post by Maxim » Thu Jul 13, 2017 12:02 pm

Hello globeflex!
As i know it's not fixed for now.

Post Reply