Symbols characters from Microsoft Office DOCX are changed in OnlyOffice Desktop

Any issues about docs (uploading, editing and etc.)
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SilentBlue
Posts: 1
Joined: Sun Jun 07, 2020 10:56 am

Symbols characters from Microsoft Office DOCX are changed in OnlyOffice Desktop

Post by SilentBlue » Sun Jun 07, 2020 11:16 am

Hello,

I have DOCX documents edited in Microsoft Office which contains symbols characters. Unfortunately, when I open such documents with OnlyOffice Desktop 5.5.1.78, the symbols characters are changed to other symbols.

Here attached are images of an example.

Is there a way to solve the issue?

Thanks.
Attachments
OnlyOffice.png
Symbols as they appear in MS Office
OnlyOffice.png (66.1 KiB) Viewed 338 times
MS Office.png
Symbols as they appear in OnlyOffice
MS Office.png (88.4 KiB) Viewed 338 times

Alexandre
Posts: 146
Joined: Thu Dec 12, 2019 11:08 am

Re: Symbols characters from Microsoft Office DOCX are changed in OnlyOffice Desktop

Post by Alexandre » Fri Jul 24, 2020 1:46 pm

Hello SilentBlue
Sorry for late response.
Which font do you use in MS Word in your example?
Also provide us with some additional information:
1. Version of MS Word.
2. Version of OS.
3. Could you please send us an example of file where error repeats.

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